Field Support Engineer

Role: Field Support Engineer


Location: Athens - Georgia


Mode: Contract

Responsibilities:


Serve as the primary IT contact for escalated Technical Services support


Support network and infrastructure teams with troubleshooting and projects


Coordinate resolution of Priority 1 and Priority 2 incidents including afterhours oncall support


Work with MLL personnel to identify issues and define futurestate requirements


Coordinate application support for incidents and service requests in the plant


Act as the single point of contact and project lead for complex service requests and local projects


Monitor service levels and support the health of Technical Services including network reliability availability and capacity


Work with MLL stakeholders including execution systems teams plant engineers and technicians


Assist with site asset planning deployment and decommissioning


Coordinate enduser support and service desk activities


Coordinate application installations and ensure proper operation


Liaise with network vendors on equipment repair and maintenance


Provide initial troubleshooting for applications and coordinate escalation through resolution


Support and coordinate site technical change control activities

Qualifications Skills:


5 years of experience in site IT support and incident management


Proficiency in ITIL processes and service asset management


GxP knowledge preferred


Strong knowledge of network infrastructure including firewalls switches routers IP subnetting and Layer 14 security


Ability to work independently and provide offhours support


Strong multitasking coordination and organizational skills

Preferred additional Skills:


Experience supporting IT infrastructure in a manufacturing plant environment


Knowledge of SCADA MES and Kepware is a plus


Ability to coordinate effectively across teams and departments


Familiarity with general project management principles


Knowledge of multiple Windows operating systems and databases

Skills

Mandatory Skills : Shopfloor Field Support