Lead Massage Therapist & Spa Coordinator

About the Role Our client, a highly-regarded spa and wellness center, is seeking an experienced and charismatic Lead Massage Therapist & Spa Coordinator to join their team. This role requires a skilled therapist who also possesses excellent organizational and leadership abilities. You will be responsible for delivering exceptional massage therapy services to clients while also overseeing daily spa operations, coordinating therapist schedules, and ensuring a seamless client experience. This is a critical on-site role, requiring your presence at the facility in Welkom, Free State, ZA . You will be instrumental in maintaining the spa's reputation for excellence and providing a sanctuary of relaxation and rejuvenation for our clientele. Key Responsibilities Perform a variety of therapeutic massage techniques, including Swedish, deep tissue, sports massage, and hot stone therapy, with expertise and precision. Conduct client consultations to understand their needs, preferences, and any contraindications before treatments. Develop and implement individualized treatment plans to address specific client concerns and promote recovery and relaxation. Maintain the highest standards of hygiene and sanitation in treatment rooms and throughout the spa. Coordinate therapist schedules, manage bookings, and ensure optimal utilization of treatment rooms and therapist time. Greet clients, manage check-ins and check-outs, and handle inquiries regarding services and appointments. Oversee the inventory of spa supplies and linens, and communicate restocking needs to management. Assist in training and onboarding new massage therapists, ensuring they meet the spa's standards of service and technique. Promote spa services and retail products to clients, educating them on benefits and options. Address client concerns or complaints professionally and efficiently, ensuring high levels of customer satisfaction. Contribute to a positive and collaborative team environment within the spa. Requirements Minimum of 4 years of experience as a licensed and practicing Massage Therapist. Proficiency in multiple massage modalities and techniques is essential. Demonstrated experience in a supervisory or coordination role within a spa or wellness setting is highly desirable. Strong understanding of anatomy, physiology, and kinesiology. Excellent client management and communication skills, with the ability to build rapport and trust. Exceptional organizational and time management skills, with keen attention to detail. Ability to multitask effectively and remain calm under pressure. Proficiency with spa management software is a plus. Relevant professional certifications and a valid massage therapy license. Must be willing to work on-site in Welkom, Free State, ZA and available for flexible scheduling, including weekends. Benefits Competitive salary and commission opportunities based on service and retail sales. Access to state-of-the-art spa facilities and equipment. Opportunities for continued professional development and advanced training in specialized therapies. Employee discounts on spa services and products. A supportive and dynamic team environment. The chance to work with a diverse and appreciative clientele. Career growth opportunities within the spa industry. #J-18808-Ljbffr Placements24