Lieutenant/Telecommunications Manager

Position: Lieutenant/Telecommunications Manager Division: Livingstone Campus Police Department: Livingstone Campus Police/Public Safety Department Reports to: Vice President/Chief of Police Position Summary Lieutenant/Telecommunications Manager is a senior‑level public safety leader responsible for the strategic direction, operational command, and continuous advancement of the college’s emergency communications Center and field public safety supervisors. This mission‑critical position serves as the central command authority for the communications team and field supervisors, ensuring seamless coordination between telecommunications, sworn personnel, and external emergency response agencies. This role enhances situational awareness, officer accountability, emergency preparedness, and real‑time decision‑making through the integration of advanced technology systems, highly trained personnel, and best‑in‑class operational protocols. The Lieutenant/Telecommunications Manager is a key advisor to the Chief of Police and plays a vital role in driving innovation, strengthening compliance, and modernizing public safety operations across the institution. Essential Duties & Responsibilities Strategic Leadership and Operational Command Provide executive‑leadership and oversight of telecommunications team lead and field public safety supervisors. Ensure 24/7 operational readiness, staffing adequacy, and continuity of operations. Develop, implement, and continuously improve communications/field public safety supervisor protocols, policies, and standard operating procedures aligned with national best practices. Serve as the lead communications coordinator during emergencies, critical incidents, and campus‑wide events in the communications center. Act as a strategic advisor to the Chief of Police on operational readiness, risk mitigation, and deployment strategies dealing with public safety. Lead command briefings and provide real‑time situational intelligence. Supervision and Personnel Management Directly supervise the Telecommunications Team Lead and Public Safety Supervisors and provide leadership, oversight, and accountability for supervisory staff within public safety operations. Establish performance standards, conduct evaluations, and enforce accountability measures. Foster a high‑performance culture through coaching, mentoring, and professional development. Address performance concerns and implement corrective or disciplinary actions in accordance with departmental policies and procedures. Emergency Management and Incident Coordination Coordinate and manage communications response during emergencies, including active threats, severe weather, medical incidents, and security breaches. Ensure accurate, timely, and effective communication between dispatch, field supervisors, and Chief of Police. Support and operate within the Incident Command Systems (ICS) framework. Lead after‑action reviews and implement corrective strategies to improve response effectiveness. Ensure public safety readiness through training, drills, and emergency preparedness planning. Situational Awareness and Officer Accountability Maintain comprehensive, real‑time situational awareness across all campus operations dealing with public safety. Analyze operational and incident data to identify trends, risks, and opportunities for improvement. Conduct on‑site operational assessments and recommend enhancements to strengthen campus safety. Technology Strategy, Systems and Innovation Leadership Provide oversight of communications technology systems, including video surveillance and camera systems. Maintain radio communications infrastructure. Oversee Computer‑Aided Dispatch (CAD) and Records Management Systems (RMS). Manage mass notification systems such as Regroup or equivalent platform. Collaborate with IT to ensure system reliability, cybersecurity, and performance optimization. Identify and resolve system vulnerabilities and operational gaps. Compliance, Reporting, and Documentation Ensure full compliance with Clery Act requirements, including accurate and timely crime log documentation. Conduct audits of communications operations to ensure accuracy, completeness, and compliance. Additional Duties Perform other duties as assigned in support of departmental and institutional priorities. Education & Experience Minimum Qualifications: Bachelor’s degree in criminal justice, emergency management, or a related field required. Experience Minimum of 3–5 years of experience in public safety/communications field. Demonstrated experience in emergency communications, dispatch operations or communications center management. CPR/First Aid certification or ability to obtain within 6 months. Working Conditions 24/7 operational environment requiring availability for emergencies, callbacks, and critical incidents. Work is performed in a combination of office, communication center, and field environments. May require evening, holidays, or weekend work as needed. Physical Requirements Ability to respond to emergency situations and move throughout campus as needed; operate communications equipment and security systems cameras as needed; remain alert and engaged for extended periods. Benefits We offer competitive compensation and an attractive benefits package. Equal‑Opportunity Employer Statement Livingstone College is an equal‑opportunity employer that employs qualified individuals based upon job‑related qualifications regardless of race, religion, ancestry, gender, sexual orientation, national origin, age, disability, marital status, domestic partner status, medical condition, political affiliation or any other classification proscribed under applicable federal, state or local law. Livingstone College complies with all laws regarding reasonable accommodation for disabled candidates and employees. Applicants requiring reasonable accommodation in order to participate in the interview process are requested to contact Human Resources to arrange such accommodation. #J-18808-Ljbffr Livingstone College