Student Financial Management Specialist

Student Financial Management Specialist

We are looking for a Student Financial Management Specialist to serve in Student Financial Management Center at our Dunwoody campus. The specialist is primarily responsible for providing excellent in-person and telephone customer service within a high-volume environment to students, parents, and the university community about financial aid student account processes. This position is also responsible for assisting with outreach efforts to help support enrollment and retention objectives.

What makes the Student Financial Management Center Aid a great place?

• Generous benefits, including health, dental, vision, tuition assistance, retirement, etc.
• A knowledge-sharing organization that works collaboratively with a variety of partners.
• Professional development opportunity and mentorship.
• A rapidly growing center within an academic setting.

Here is what you will do:

• Provides information to students, parents, colleagues, and the university community regarding financial aid and student accounts via phone and in-person in accordance with federal, state, Board of Regents, and institutional regulations.
• Investigate and provide solutions regarding financial aid and student account customer issues.
• Reviews the accuracy of financial aid applications and verifies application information with supporting documentation.
• Evaluates financial circumstances to determine appropriate student account payment options.
• Assist with community outreach efforts including conducting calling campaigns as well as conducting financial management workshops and orientation presentations to students, parents, and other University staff and other key groups.
• Counsel students on a variety of enrollment management issues to include all aspects from orientation to enrollment and after, including but not limited to admissions, registration, and academic records.

Qualifications:

• Minimum hiring qualifications: Bachelor's degree and one year of experience; or combination of education and related experience.
• Preferred hiring qualifications: Preference will be given to applicants with customer service experience. Financial Aid and student accounts experience is preferred but not required. Working knowledge of Banner and Microsoft Office (Excel, Word) is a plus. Excellent written and verbal communication skills.

College/Business Unit: Provost & VP Academic Affairs

Department: Student Financial Counsel Center

Location: Dunwoody Campus

Shift: M-F, 8:30AM-5:15PM

Salary: $39,200 - $42,000

Pay Grade: 15

FLSA Status: Non-Exempt

Job Type: Full Time (Benefits Eligible)

Job Posting: 05/19/26, 3:18:15 PM

Closing Date: 06/03/26, 3:59:00 AM

Special Instructions: To be fully considered for this position all candidates must submit the following at the time of submission: A complete and accurate GSU application, Resume, Cover Letter (Recommended) Final candidates must provide three professional references.

Georgia State University Values:

• Community: Fostering a distinctive shared identity and common purpose across our multi-campus university.
• Identity, Placemaking & Belonging: Respecting the dignity and value of all people and perspectives through honorable conduct based on engagement, fairness, access, and civility.
• Transformation: Intentionally pursuing knowledge, practice, and scholarly rigor to inspire lifelong learning, and to make our community and the world a better place.
• Integrity: Adhering to our values, mission, and the truth through respectful cooperation and effective stewardship of resources.
• Excellence: Achieving the highest standards and distinction in teaching, research, and service.
• Strategic Innovation: Embracing invention and creativity in the pursuit of meaningful discovery using our collective talents.

USG Core Value Statement: The University System of Georgia is comprised of our 25 institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards.

Equal Employment Opportunity: Georgia State University is an equal opportunity employer with regard to veterans and individuals with disabilities and prohibits discrimination on the basis of an individual's race, color, religion, sex, national origin, age, disability, genetic information, or protected veteran status.

Background Check: Successful candidate must be able to pass a comprehensive criminal background investigation and other background searches as applicable to the job such as credit check and Motor Vehicle Record.

Clery Disclosure of Campus Security Policy and Campus Crime: Georgia State University is committed to its students' and employees' safety and security. It complies with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) to provide information on certain crimes on campus. This position may be designated as a Campus Security Authority, ensuring that reported crimes are routed to the appropriate University office.

Please note, Georgia State University's career board updates daily and requisitions are subject to be removed without prior notice or before the posting expires. Georgia State University prohibits discrimination on the basis of an individual's age, color, disability, genetic information, national origin, race, religion, sex, or veteran status.