Group Sales Manager

Watch Sales Manager

Location: Westwood, NJ (On-site)

About LaViano Jewelers

Established in 1945 by master jeweler and Swiss-trained watchmaker Michael J. LaViano, LaViano Jewelers is a trusted name in the luxury timepiece industry. Based in Westwood, NJ, we are a premier destination for watch enthusiasts, offering authorized brands like Grand Seiko, Norqain, and DOXA alongside a curated selection of pre-owned Rolex, IWC, and Cartier.

We are a family oriented, service-first business focused on building lifelong relationships with our customers. We are seeking a passionate, driven Watch Sales Manager to lead our horology department. This is a unique opportunity for a motivated leader who thrives in a close-knit, independent retail environment and has a genuine appreciation for the art of watchmaking.

Key Responsibilities:

1. Client Experience & Advocacy

• Build Authentic Relationships: Welcome clients warmly and cultivate lasting, long-term relationships built on trust and exceptional service.
• Adaptable: Read the room intuitively and adapt seamlessly to different client stylesknowing when to deliver high-touch white-glove attention, casual conversation, or an interactive deep-dive into mechanical watch details.
• The Business of "Yes": Bring a warm, service-first attitude to the showroom floor, finding creative ways to say "yes" to client needs and custom requests whenever possible.
• Learn & Share Product Knowledge: Continuously grow your understanding of watch brands, movements, and complications through training provided by our team and our partners. Enthusiastically share that knowledge with both clients and other team members.

2. Showroom Curation & Visual Merchandising

• The Art of Display: Maintain bright, pristine, and logically structured visual displays. Merchandising should be regularly updated to prioritize key collections and brand partnerships.
• Inventory Control: Take personal ownership of both showroom and back-of-house inventory organization. Oversee receiving, inventory entry and tagging, maintenance, and security protocols to ensure back-of-house precision matches our showroom standards.

3. Digital Presence & Daily Operations

• Website Management: Manage our website inventory to ensure timepieces are accurately represented, and handle incoming web sales and inquiries with great communication.
• Social Media Presence: Maintain a steady, engaging presence on our social platforms to promote our brand, products, watch partners, and collector community.
• Modern Administration: Manage our client database and implement tailored CRM strategies to enhance customer engagement. Collaborate with the store owner on marketing initiatives and inventory selection.

Who You Are?

• Experience: 23 years of luxury retail sales experience, with a proven track record in a management or supervisory role.
• Tech-Savvy: Comfortable navigating everyday digital tools: Shopify, Google Workspace, MS Office, and point-of-sale (POS) systems.
• Key Attributes: Highly detail-oriented, self-motivated, and able to maintain complete poise and an even keel under pressure.
• Curiosity Over Expertise: Extensive pre-existing watch knowledge is not requireda genuine curiosity, a passion for service, and an eager willingness to learn are what matter most.

Why Join Us?

• Be a key player in a highly respected, independent business where your contributions have a direct and visible impact.
• Work with a stunning collection of luxury watches in a refined and supportive environment.
• The opportunity to build close relationships with clients and become a trusted expert in your field.
• Competitive salary based on experience and performance.

Job Type: Full-time

Benefits:

• Employee discount
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid time off
• Professional development assistance

Work Location: In person.