Bilingual Insurance Account Manager (Personal & Commercial Lines)

Job Description The Jennifer Haring Agency is seeking a motivated and detail-oriented Insurance Account Manager to join our growing team in Fort Worth, Texas. This position supports both Personal Lines and Commercial Lines insurance clients and plays a key role in customer retention, policy servicing, renewals, account management, and agency operations. The ideal candidate is dependable, organized, enjoys helping clients, and wants to build a long-term career in the insurance industry. This is not an entry-level customer service position. We are looking for someone who takes ownership of their work, can manage multiple priorities, and is willing to support both personal and commercial insurance operations. Benefits Competitive Salary Paid Time Off (PTO) Paid Holidays Career Growth Opportunities Mon-Fri Schedule Responsibilities Manage policy changes, endorsements, renewals, and customer service requests Assist clients with billing questions, coverage reviews, certificates, and policy documents Process and track renewals according to agency timelines Maintain accurate client records and agency documentation Support both Personal Lines and Commercial Lines accounts Identify cross-sell and account-rounding opportunities Assist with retention efforts and client relationship management Work with multiple carrier systems and agency management software Collaborate with agency leadership to improve workflows and customer experience Participate in ongoing training and professional development Requirements Active Texas Property & Casualty Insurance License REQUIRED Fluent in both English and Spanish REQUIRED Minimum 2 years insurance agency experience REQUIRED Experience servicing Personal Lines or Commercial Lines accounts, including endorsements, renewals, policy changes, certificates, and customer service requests REQUIRED. Strong organizational, communication, and time-management skills Ability to manage multiple priorities and meet deadlines Ability to work independently and take ownership of assigned accounts Willingness to support both Personal and Commercial Lines clients #J-18808-Ljbffr The Juris Agency