Property Coordinator

Job Description

Job Description

As the Property Coordinator, you are the eyes and ears of our residential portfolio, the champion of customer service, and will represent Platinum Properties in interactions with our residents. This role will need to keep a very tight routine and will need to remain hyper-organized. This role requires a high degree of time management, clear and professional communication, emotional composure, a bias to action and problem solving orientation, care for our communities and how they look, and a keen ability to translate overall business goals into everyday decisions and actions. The Coordinator will seek out and run to opportunities to interact with our residents and provide them the best experience possible while protecting our best interests as property owners. You will work very closely with the Portfolio Manager and Vice President for mentorship and coaching, escalations as needed, and a sounding board for ideas and decisions that need to be made, but the Coordinator will also have ownership and autonomy over their own responsibilities. There is an expectation that you are passionate about resident relations and our residential buildings, and will strive to impact these areas of our business with genuine care and reliability.

There are a handful of attributes paramount to the success of the Coordinator. These areas will be the focus of your development in this position.

Design and adhere to a structured schedule while maintaining flexibility to handle unforeseen situations, field phone calls, provide responses to resident texts and emails, and provide on-site presence when and where necessary (including backup for our leasing efforts). Time management is VERY important for these reasons. Tremendous customer service tact - do not overpromise and position our company poorly as property owners/investors, yet aggressively seek out resident feedback and attempt to aid and resolve resident concerns and issues. Happy residents who live with us for a long time is our goal. Willingness to learn, friendly and personable demeanor - no problem is too big or small for you, and every situation you are involved in is an opportunity to learn and make an impact on our communities and business. Core Duties: Maintenance & Upkeep: Coordinate vendor access and tenant scheduling for repairs/capital projects at direction of Portfolio Manager/VP etc. Conduct move in and move out inspections Assist with property walks and report findings to Portfolio Manager

Resident Experience & Communications: Field routine resident questions, phone calls, and general emails - you are 1st line of secretarial response. Seek direction from Portfolio Manager in instances where a resident has concerns or grievances that require escalation. Perform quarterly resident experience outreach calls and surveys. Report adverse findings to Portfolio Manager. Capitalize on positive reviews in instances of satisfaction. Assist Portfolio Manager in late payment resident outreach

Leasing: Serve as primary Leasing Agent backup. You are 2nd line of coverage. Manage and perform marketing activities. This includes adjusting ads, writing ad descriptions, posting new vacancies online, tracking and coordinating Zillow contracts, and obtaining and editing new marketing photos as directed.

Administrative: Assist in property onboarding and offboarding efforts at the direction of team. Manage and maintain keys and lockbox management at direction of Portfolio Manager. Assist in posting rent demands and other misc. Notices at direction of team. Assist in collection efforts, payment plan administration, and eviction proceedings.

Why do I think this is exciting for you? You will gain experience working in a small investment company, and you will learn a variety of new skills. You will also be exposed to various types of assets and operational activities you are not yet familiar with. You will have agency to make an impact on our business performance, reputation, and the experience of all the residents we serve over the course of their stay with us (which is hopefully long and enjoyable). You will work with an incredible team of highly motivated people. You will be challenged and will not be bored or stuck; there is unique and incredible upside for long-term, key players in our company.

Hiring Timeline:

Immediately

Base Compensation:

$60,000 - $80,000.00 base salary DOE, full-time, paid in bimonthly installments. Bonus involvement and other ancillary benefits available with tenure.

Vehicle Compensation & Requirement:

You understand that you are responsible for utilizing your personal vehicle for work purposes, and are also responsible for maintaining a valid driver’s license and reliable means of transportation throughout your employment. You will receive a mileage stipend as negotiated.

Other Requirements: Bilingual (Must) Prior professional work experience (2 years minimum) Valid driver’s license and reliable transportation High School diploma/GEd required College education preferred Real estate experience/passion a plus

Schedule Expectations:

You are expected to work an average of 40 full-time hours per week with the understanding that this will fluctuate depending on demand for the given week, month, or season overall. You understand that, generally, your office hours are to be 8AM - 5PM M-F. Work from home is generally not permitted unless approved prior by your Supervisor on a case-by-case basis. You will travel across the Denver Metro region frequently and will be expected to have a presence at our properties as often as daily.

Benefits: 50% of employee’s health insurance premium to be paid by company if you enroll into the company health plan. Family/Dependant portions of premium do not apply to Employer contribution. PTO, sick time, and paid Holidays (according to employee handbook) Future benefits to be discussed, negotiated, and administered on a case-by-case basis depending on performance and tenure. Platinum Properties will engage with long-term team members, on occasion, to offer a path to retirement, investment opportunities, and other ancillary arrangements reserved for key team members. \nCompany Description

Company Overview Platinum Properties is a boutique, Colorado-based real estate group that takes pride in the exceptional stewardship of its investments (predominantly multifamily residential, mixed use, and small-to-middle market NNN/industrial). By way of vertical integration, Platinum Properties is able to control quality, care, and the effort that go into our assets. Our team performs full-suite, in-house leasing, asset management, property management, maintenance, and select commercial/industrial brokerage functions. By taking this holistic approach to the operation of our assets, Platinum Properties is able to control costs, drive revenues for investors, and simultaneously provide a best-in-class renting experience for tenants. What makes working at Platinum Properties Exciting? At Platinum Properties, our people are not just a means-to-an-end, and we do not merely offer “jobs.” Jobs at our company are really life changing career opportunities for the right people, who we acknowledge are individuals with dreams, goals, passions, and personalities that we seek to collectively support. A peer at Platinum Properties will become a cherished colleague and friend, and a boss a role model and mentor. We want all of our people to retire at Platinum Properties a more educated, financially free, and thoroughly fulfilled version of themselves. At Platinum Properties, you will learn to generate wealth through real estate, while simultaneously serving our community by offering well located, highly-cared-for residential housing and commercial, industrial, and retail spaces. No task is too big or small at our company, or for any individual within it, and you will never hear anyone say “that isn’t my job.” We believe that this business is highly rewarding, but requires a can-do attitude, teamwork, servant leader mindset from ALL, and a high degree of grit. If this sounds attractive to you, you have what it takes to succeed. Company Description

Company Overview\nPlatinum Properties is a boutique, Colorado-based real estate group that takes pride in the exceptional stewardship of its investments (predominantly multifamily residential, mixed use, and small-to-middle market NNN/industrial). By way of vertical integration, Platinum Properties is able to control quality, care, and the effort that go into our assets. Our team performs full-suite, in-house leasing, asset management, property management, maintenance, and select commercial/industrial brokerage functions. By taking this holistic approach to the operation of our assets, Platinum Properties is able to control costs, drive revenues for investors, and simultaneously provide a best-in-class renting experience for tenants. \n\nWhat makes working at Platinum Properties Exciting?\nAt Platinum Properties, our people are not just a means-to-an-end, and we do not merely offer “jobs.” Jobs at our company are really life changing career opportunities for the right people, who we acknowledge are individuals with dreams, goals, passions, and personalities that we seek to collectively support. A peer at Platinum Properties will become a cherished colleague and friend, and a boss a role model and mentor. We want all of our people to retire at Platinum Properties a more educated, financially free, and thoroughly fulfilled version of themselves. At Platinum Properties, you will learn to generate wealth through real estate, while simultaneously serving our community by offering well located, highly-cared-for residential housing and commercial, industrial, and retail spaces. No task is too big or small at our company, or for any individual within it, and you will never hear anyone say “that isn’t my job.” We believe that this business is highly rewarding, but requires a can-do attitude, teamwork, servant leader mindset from ALL, and a high degree of grit. If this sounds attractive to you, you have what it takes to succeed. \n