Technical Support Supervisor

Job Description

Job Description

Job Description

As a Technical Support Supervisor here at Honeywell, you will lead and coordinate a team of technical support professionals to ensure timely and effective resolution of customer technical issues. You will oversee the support process, manage escalations, and collaborate with cross-functional teams to enhance customer satisfaction and operational efficiency.

You will report directly to our Technical Support Manager and you'll work out of our Salem, OR location on an On-Site work schedule.

In this role, you will impact customer experience by driving high-quality technical support services, improving team performance, and ensuring alignment with Honeywell's service standards and business objectives.

Responsibilities

KEY RESPONSIBILITIES

• Lead and manage the technical support team to deliver exceptional customer service and timely resolution of technical issues.
• Oversee the escalation process and ensure effective communication between customers and internal departments such as Engineering, Product Management, and Logistics.
• Develop and implement process improvements to increase efficiency and customer satisfaction within the technical support function.

Qualifications

YOU MUST HAVE

• Minimum of 2 years of proven experience in leading technical support teams and managing customer technical issues effectively.
• Minimum of 2 years strong knowledge of technical support processes, troubleshooting methodologies, and customer service best practices.
• Minimum of 2 years' experience with support tools and technologies such as CRM systems, ticketing platforms, and knowledge bases and background in SAS.
• Ability to analyze complex technical problems, run reports in case management, and coordinate cross-functional resolution efforts.

WE VALUE

• Bachelor's degree in a relevant technical or engineering field.
• Experience in building automation or related industries.
• Strong leadership and team development skills.
• Familiarity with Honeywell products and solutions.
• Experience with ERP systems and data analysis tools.

BENEFITS OF WORKING FOR HONEYWELL

In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. Learn more

The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Job Posting Date: June 22, 2026.

About Us

Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.