Customer Service Manager

Customer Service Manager - Santa Clara County/South Bay Training Provided Company Vehicle New hires can realistically earn $80,000 to $95,000 per year Great Customer Service Starts Here! If you take pride in how you treat people, show up with positive energy, and enjoy working in a team environment, take the next step in your career with S&G Carpet . Since 1948, we've served Northern California and have built our reputation, one customer at a time, through service, integrity, and high standards. We believe in doing things the right way— for our customers, our communities, and each other. Simply put, we're good people doing good things. We hire for attitude, energy, and character first . We train the rest. Pay & Schedule Full-time, salaried position, with Company vehicle S&G will provide the training and tools necessary to perform the duties of this position New hires can realistically earn $80,000 to $95,000 per year (salary plus bonus) Medical, vision, dental, and 401K offered Why S&G Carpet Paid training provided Stable, full-time career opportunity Ability to join S&G's skilled, committed Management team Long-term growth potential Supportive, team-driven environment Established company with decades of proven success We believe: Service comes first Customers deserve our honesty and effort Attitude matters more than experience Excellence is built through consistency Are You a Fit? We often find success with people from: Restaurants and hospitality Retail Customer service roles Fitness, wireless/mobile sales, or fast-paced service environments Any role where “people skills” matter most What You'll Do Meet with customers daily to check progress on their floor covering installation Diagnose and solve day‑of‑installation problems in the field Process service tickets to ensure customer satisfaction with their S&G experience Work closely with a supportive, service‑focused team What We're Looking For Positive attitude and strong energy Dependable, coachable, and professional Ability to stay calm and collected under pressure Strong communication skills Customer-first mindset Comfortable engaging with customers in person and over the phone Ability to do light to moderate physical activity throughout the day Floor covering knowledge or installation knowledge preferred Who Thrives Here People who enjoy staying busy, working with others, and taking pride in doing things the right way, every day. Eligibility Candidates must live in the territory Candidates must have a clean driving record and hold a valid driver's license Candidates must be at least 21 years old #J-18808-Ljbffr sgcarpetandmore