Desktop Support Technician

Warehouse Deskside Support Technician (L1)Position at Zones LLC.Company Overview:When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there's really only one: Zones – First Choice for IT. TMZones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done.Position Overview:Term: 6+ monthsLocation: Spartanburg, SCPay: $25.00 - $28.00; commensurate with experienceHours: Wed 10PM - 8AMThurs 10PM - 9AMFriday 10PM - 9AMSat 7PM - 7AMThe Warehouse Deskside Support Technician (L1) provides onsite IT support for Distribution Centers, ensuring high availability of mission-critical warehouse and end-user technologies supporting business operations.Aligned with enterprise desktop engineering standards, ensuring adherence to modern endpoint management, security, and support practices, while driving clarity in role expectations, technology stack, and responsibilities to enhance hiring effectiveness and attract high-quality enterprise talent.What you will do as the Desktop Support Technician:The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.Key ResponsibilitiesProvide onsite and remote IT support for end usersManage incidents and service requests via ServiceNowEnsure end-to-end ownership of ticketsTroubleshot hardware, software, and connectivity issuesSupport device lifecycle (deployment, imaging, replacement)Maintain asset inventory and documentationSupport warehouse devices including RF scanners and industrial printersPerform proactive maintenance and auditsWorking from Heights up to 45ft to Support / Manage FD CabinetsCore Technologies & ToolsWindows 10/11, macOSMicrosoft 365 (Outlook, Teams, OneDrive)Intune, SCCM/MECM, SOTIActive Directory, Azure ADServiceNow ITSMNetworking (TCP/IP, VPN, Wi-Fi)Hardware & peripherals supportRF devices and Zebra printersWhat you will bring to the team:Qualifications2+ years IT support experienceExperience with ITSM tools (ServiceNow)Strong troubleshooting and communication skillsPreferredWarehouse or logistics environment experienceExposure to RF and industrial printing technologiesZones offers a comprehensive Benefits package While we're committed to providing top-tier solutions, we're just as committed to supporting our own team. As a valued team member, you will be eligible for a comprehensive benefits package that includes medical coverage, as well as state-mandated sick leave, along with other benefits designed to support your well-being and work-life balance. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse. At Zones, work is more than a job –with exciting careers with a global team who are client centric, have a passion for tech, who embrace change and lifelong learning in a collaborative culture. If you're interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.Zones participates in E-Verify. E-Verify is a system that compares information from a team member's Form I-9 to federal records to confirm their eligibility to work in the United States. Zones