Vice President of Programs & Impact

Vice President of Programs & Impact

Come work for Keystone to support our mission of strengthening the capacity of individuals and families to improve their quality of life.

Keystone employees enjoy:

• A Flexible Workplace
• Great Work Culture
• Comprehensive job related training
• Growth Opportunities

Full Time employees at Keystone are offered a full slate of Benefits including: Medical, Dental, Vision, Flexible Savings Accounts and Health Savings Accounts. Benefit eligible employees also receive Sick and Vacation Leave, 12 Paid Holidays, Employer paid Life Insurance, Long Term Disability and Employer contributions to Health Savings Accounts and 403B matching.

Status: Regular, Full Time

Classification: Exempt

Reporting Relationship: President/CEO

Program/Department: Management

Supervision: Director of Basic Needs, Director of Senior Services, Director of Youth Services, Case Management Program Director

Salary Range: $95,000 - $105,000 annually

Position Description:

The Vice President of Programs & Impact is a key member of Keystone's Senior Leadership team and is responsible for providing strategic oversight and execution of the organization's programs including the Basic Needs department, Youth and Senior Services Programs, and Case Management.

This position will lead the design, implementation, and scaling of programming ensuring the delivery of meaningful and measurable impact which aligns with Keystone's mission; while embedding data-driven learning, performance measurement, and accountability.

This position will also partner with other members of Keystone Senior Leadership in organizational strategy, community needs, and outcomes, ensuring equitable service delivery, financial sustainability, and compliance.

Essential Functions:

30% Executive Leadership & Community Engagement

• Provide executive-level leadership to envision, set strategy, and oversee a comprehensive, integrated portfolio of Keystone programming.
• Partner with the President/CEO and Keystone Program Directors to translate organizational strategy into program priorities, performance goals, and implementation plans.
• Ensure Keystone programming is aligned with the agency's mission, vision, values, and long-term strategic objectives.
• Establish agency-wide frameworks for community engagement, ensuring community voice informs program design, implementation, and evaluation.
• Partner with the Vice President of Advancement and communications staff to shape program narratives, impact stories, and data-informed messaging for media articles, interviews, and public-facing communications.
• Foster a collaborative, high-performing leadership culture aligned with organizational values.

20% Organizational Performance, Evaluation & Sustainability

• Establish organization wide expectations and systems for program evaluation, performance measurement, and continuous quality improvement through program data helping identify trends, risks, and strategic opportunities.
• In partnership with the Keystone Senior Leadership team and Program Directors, set direction for foundation, contract, and public funding strategies that support current and future programming.
• Collaborate with Keystone Senior Leadership team to shape compelling and organization-wide narratives that articulate program strategy, outcomes, and impact.
• Provide strategic oversight of annual program budgets, ensuring alignment with organizational financial goals and long-term sustainability.
• Assist with monitoring financial performance across programs, holding Program Directors accountable for responsible resource use and budget adherence.

15% Case Management Leadership & Oversight

• Provide executive leadership for the organization's case management program, with a strong focus on regulatory compliance, service documentation, billable units, spend downs and financial performance.
• Ensure case management services meet all county, state, and funder requirements, including eligibility, service definitions, documentation standards, audits, and reimbursement rules.
• Oversee in-house billing systems and processes that support accurate, timely, and compliant billing particularly for county-funded and reimbursable programs, while working closely with the Vice President of Finance and program leadership to maximize appropriate revenue.
• Leverage social work training to strengthen program integrity, ethical practice, and staff development, while maintaining a primary focus on program sustainability and impact.

10% Youth Service Program Leadership & Oversight

• Identify the needs of Keystone Youth Service Programs (Community Kids, Teen Tutor, Youth Employment, Teen Tech Center) and make timely and decisive executive decisions to ensure program effectiveness, compliance, fiscal responsibility, and mission impact.
• Provide executive oversight of the youth social enterprise (Express Bike Shop), ensuring appropriate internal controls, inventory management systems, youth experience outcomes and strategies for potential revenue growth aligned with the mission.
• Partner with the Youth Services Director to ensure staffing models support program goals, quality service delivery, and fiscal responsibility.

10% Basic Needs Program Leadership & Oversight

• Identify the needs of Keystone's Basic Needs Programs (Community Food Center, Foodmobiles, Food Rescue, Resource Navigation) and make timely and decisive executive decisions to ensure program effectiveness, compliance, fiscal responsibility, and mission impact.
• Partner with the Basic Needs Program Director to ensure staffing models support program goals, quality service delivery, and fiscal responsibility.
• Collaborate with the Volunteer Team by creating an inclusive environment ensuring a positive volunteer experience.

10% Senior Services Program Leadership & Oversight

• Establish organization-wide expectations and systems for Senior Services programs (Seniors Linkages, Meals on Wheels, Active Seniors, and other programs) including evaluations, performance measurement, and continuous quality improvement.
• Partner with Senior Services Director to ensure staffing models support program goals, quality service delivery, and fiscal responsibility.
• Collaborate with the Volunteer Team by creating an inclusive environment ensuring a positive volunteer experience.

5% Other Duties & Responsibilities

• Perform other duties as assigned by the President/CEO to support organizational strategy, organizational effectiveness, and mission impact.

Minimum Qualifications:

• 7 years of experience in a senior leadership role in a nonprofit, healthcare, or human services settings.
• Experience overseeing a multi-program human/social services organization with responsibility for strategic planning, operations, staffing, compliance, and performance.
• Case Management program oversight experience including compliance, documentation, billable revenue oversight, while delivering impactful results for program participants and organization.
• Proven ability to manage complex program portfolios, aligning multiple services, funding streams, and regulatory requirements.
• Strong strategic, financial, and analytical skills, with the ability to translate data into actionable insights.
• Excellent communication and relationship-building skills with funders, government agencies, and community partners.

Qualification Preferences:

• A Masters in Social Work (MSW) or Licensed Independent Social Worker (LISW) licensure highly preferred
• Fluency in another language such as Spanish, Hmong, Karen, or Somali.
• Prior experience working with a Board of Directors providing strategic planning ensuring the health of an organization.

Physical/Mental Requirements:

• Physical working conditions include frequent computer work and telephone calls as typical in an office setting. Occasional travel for meetings, events, and programming site visits is required. Flexibility in hours may be required to meet deadlines
• Mental requirements include having excellent verbal and written communication abilities to build and maintain relationships with diverse stakeholders and work in collaboration with other departments of the organization
• Equipment/technology requirements include familiarity with Microsoft Office Suite, Scanner, Copier, and fax machine

The above statements are not intended to encompass all the functions and qualifications of this position. Rather, they are intended to provide a general framework of the requirements of the job. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

EEO/AA EMPLOYER

Keystone Community Services