Customer Experience Specialist (Automotive/Administrative)

Customer Experience Specialist

Bill Harris Dealerships | Ashland, Ohio

Do people naturally come to you for help?

Are you the type of person who notices when someone is frustrated and genuinely wants to make things better?

Do friends describe you as positive, energetic, caring, and easy to talk to?

If so, we may have a place for you.

At Bill Harris Dealerships, we believe customer service is more than answering phones. Every interaction is an opportunity to create an advocate, solve a problem, and leave someone better than we found them.

We're looking for someone with a servant's heart, a positive attitude, and a genuine desire to help people. Experience in the automotive industry is not required. We can teach skills. What we're looking for is enthusiasm, empathy, and a commitment to delivering exceptional customer experiences.

Our team members are our most valuable resource. We foster a family-oriented culture where growth is encouraged through teamwork, integrity, and creativity. We are committed to treating both our customers and employees with respect and dignity while maintaining the highest standards of honesty and professionalism.

Why Team Members Love Working at Bill Harris Dealerships

• Family atmosphere where family comes first
• Open-door leadership and accessible management team
• Team members are treated as valued contributors
• Opportunities for advancement and career growth
• Paid training and ongoing development
• Performance-based bonus opportunities
• Stable, growing organization with multiple career paths

Compensation & Benefits

Starting Wage: $17-$20 per hour plus overtime opportunities and performance bonuses

Benefits include: (if promoted to full-time)

• Medical, Dental, and Vision Insurance
• Employer-Paid Life Insurance
• Retirement Savings Plan
• Paid Time Off
• Paid Holidays
• Paid Training
• Employee Discounts on Vehicle Purchases, Parts, and Service

What You'll Do

As a Customer Experience Specialist, you'll serve as the first point of contact for many of our customers and play a key role in creating exceptional experiences.

Responsibilities include:

• Answer incoming customer calls professionally and courteously
• Assist customers with questions, concerns, and appointment scheduling
• Schedule sales and service appointments
• Make outbound follow-up calls to customers
• Respond to website and internet inquiries
• Communicate with customers through phone, email, and text messaging
• Confirm and reschedule appointments as needed
• Maintain accurate customer information and notes in our CRM system
• Coordinate with departments throughout the dealership
• Follow up to ensure customer concerns are resolved
• Track customer interactions and schedule future follow-up communications
• Help create positive customer experiences that reflect our values
• Meet and exceed monthly performance goals
• Assist with additional administrative and customer service duties as assigned

What We're Looking For

• Positive, upbeat, and professional attitude
• Excellent communication and listening skills
• Genuine compassion and empathy for others
• Strong problem-solving abilities
• Coachable and eager to learn
• Team-oriented mindset
• Ability to take ownership and follow through
• Strong computer and organizational skills
• Previous customer service experience preferred but not required
• Prompt and courteous demeanor
• Valid driver's license

Your Career Path Starts Here

This is more than an entry-level position. It's an opportunity to build a career.

As a Customer Experience Specialist, you'll develop valuable skills in communication, customer service, relationship building, technology systems, problem-solving, and business operations.

Potential career paths include:

Years 13

• Sales Professional
• Service Advisor
• Business Development Representative
• Media & Marketing
• Administrative & Accounting Support

Years 37

• Sales Manager
• Service Manager
• Parts Manager
• Customer Experience Manager
• Office Manager
• Media Manager
• Finance & Insurance Manager

Years 7+

• General Sales Manager
• Fixed Operations Director
• General Manager
• Controller
• Dealer Principal

We Believe in Promoting From Within

Many organizations hire managers from outside.

We prefer to develop leaders from within.

When you join Bill Harris Dealerships, you're not simply accepting a jobyou're starting a career with unlimited potential. Your growth is determined by your attitude, work ethic, willingness to learn, and desire to serve others.

Your future is not limited by your starting position.

Our Mission

To serve with excellence according to our core values in a distinctly different manner that enriches our community.

If you're looking for "just a job," this may not be the place for you.

But if you enjoy helping people, solving problems, and making someone's day better while building a meaningful career with a company that values growth, service, and integrity, we'd love to meet you.

Apply today and begin your career with Bill Harris Dealerships.

Bill Harris Dealerships is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to creating an inclusive environment for all employees.