Operations Manager

Job Overview The Operations Manager is responsible for managing and operating assigned properties and staff as directed by clients and in accordance with JLL standards and procedures. This role requires leadership of facility operations during third shift hours (Wednesday‑Saturday, 9:00PM–8:00AM), ensuring seamless operations and maintenance of critical building systems while managing a team of hourly technicians. Key Responsibilities Provide daily leadership and direction for the efficient operations and maintenance of all facility electrical, mechanical, structural, and life safety systems. Develop and maintain positive client relationships while managing conflict resolution and solution analysis. Oversee contract compliance management and quality control oversight, and manage JLL’s Engineering compliance program. Prepare detailed budgets for the Facility Manager and generate regular and ad‑hoc reports. Manage time approvals, create performance reviews, handle team performance, set goal‑setting initiatives, and lead OCP programs. Communicate effectively and partner with JLL resources to support the team. Minimum Requirements 3 years of trade experience or 3 years of engineering experience. Knowledge of principles and processes for providing customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Experience as a people manager of hourly technicians. Strong communication and administrative skills. Proficiency with computers and computer programs, including Microsoft Office Suite. Ability to use the internet to navigate web‑based applications. Ability to use handheld electronic devices (smartphones, tablets, etc.). Knowledge of English language structure and content, including vocabulary, spelling, composition, and grammar. Physical ability to bend, sit, kneel, squat, stand, reach, and lie down as required to access equipment components for extended periods of time. Preferred Qualifications Advanced facility management certifications. Experience with CMMS platforms. Background in manufacturing or industrial facility operations. Location & Schedule On‑site – Detroit, MI (DTW). 3rd shift schedule: Wednesday – Saturday, 9:00PM–8:00AM. This position does not provide visa sponsorship; candidates must be authorized to work in the United States without sponsorship. Benefits 401(k) plan with matching company contributions. Comprehensive Medical, Dental & Vision Care. Paid parental leave at 100% of salary. Paid Time Off and Company Holidays. Early access to earned wages through Daily Pay. Equal Employment Opportunity Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here. #J-18808-Ljbffr