Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Our team is built on collaboration, community involvement, and celebrating success together. With more than 100 years of combined insurance experience, we take pride in delivering excellent service and maintaining a high-performing, supportive environment. Our office has earned recognition as a State Farm Chairman’s Circle and Ambassador for Life agency, reflecting our commitment to both our customers and our team.

I’m a Little Rock, Arkansas native and a graduate of the University of Arkansas. Outside the office, I enjoy hunting, following sports, and cheering on the Arkansas Razorbacks. Staying connected to the local community is important to me, and that same sense of pride and teamwork carries into our office culture.

We believe in rewarding hard work and creating an environment where people feel supported and appreciated. Our team enjoys regular lunches, outings, and team trips, along with a workplace that values growth, recognition, and shared success.

Our culture is built around excellence, teamwork, and community. If you’re looking for a place where your efforts are recognized, your development is encouraged, and you can be part of a team that celebrates wins together, this could be a great fit for you.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Matt Morris - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.