Host

A Host at Charlie Bird is responsible for acting as a liaison between the guest and the Manager on Duty while creating a welcoming environment for all guests. They are also the liaison between the front door, management and kitchen. They must have strong guest recognition skills and must be able to utilize our reservations platform, Resy, to the standards and guidelines of Charlie Bird.

Key Relationships

Working closely with the FOH Managers and team to create a seamless front door experience for all guests.

Charlie Bird & DHG Policies and Guidelines

• Arrive on time and “floor-ready” for all scheduled shifts. Arrive to work following dress code guidelines and standards.
• Clock in and out for each scheduled shift and shift break. Exhibit accurate and effective use of time and attendance portals and procedures.
• Abide by all Charlie Bird and Delicious Hospitality Group (DHG) Policies and guidelines. 

Guest Experience

• Maintain an understanding of the front door policies and consistently execute them with efficiency and grace while maintaining a sense of urgency throughout service.
• Maintain and answer reservation & prepay requests through CB Info accounts .  
• Acknowledge and respond to all requests through reservations cell phones (VIP + General) 

Front Door & Table Service 

• Anticipate guest needs at the beginning of their experience in the restaurant and create strong guest relationships and regulars. Create a welcoming environment for guests upon arrival and departure.
• Initiate beverage service at tables, drop sparkling or still water, and take initial beverage orders  
• Ease table turns by assisting support team with clearing dish/glasswares and setting for next turn  
• Driving revenue by efficiently plotting a reservation book and balancing walk-in guests.
• Recognizing regular guests and VIPs, noting celebrations and important reservation requests.
• Ensure constant communication with staff members and management as necessary at all times during service in order to serve guests to the best of our ability and to support each other.
• Demonstrate speed and accuracy when using the Resy platform during service.
• Must be able to provide accurate table updates and assist in running a waitlist.
• Responsible for distributing soignée tickets.  
• Reliably complete all assigned sidework.
• Responsible for keeping coat check neat and organized and setting teammates up for success for the following day.

MENU KNOWLEDGE

• Must be able to be proficient in menu knowledge and be able to answer questions on hours of operation, restaurant history and basic information about DHG and the sister restaurants.

QUALIFICATIONS/SKILLS

• Previous experience as a Host in a high-volume restaurant with similar standards as Charlie Bird.
• Experience working with either Open Table or Resy platforms.
• Experience working with Google Suite.
• Excellent communication skills to connect effectively with guests and co-workers.
• Excellent communication skills.
• Ability to Multitask effectively.
• Strong understanding and knowledge of applicable NYC DOH standards.
• Previous restaurant experience preferred.