Area Manager

Overall Mission: To model and ensure consistent execution of Quality, Service and Cleanliness, as well as delivering district business performance results in each of the key result areas by developing a culture of accountability and delivering “Every Store Perfect”:

• Through a process approach ensuring standards (financial and operational) by executing plans and holding store teams accountable to grow sales and profit, maintaining quality at the highest levels.
• Through clearly communicating brand standards and expectations;
• Through coaching, training and mentoring the Management teams to achieve their full potential;
• Through driving an ownership mentality by showing an ability to grow the business with both top line and bottom line results;
• Through building an environment consistent with the Company Mission and Vision.

Key Performance Areas:

Sales and Profit Growth

• Lead district with an unrelenting passion to grow sales and profitability.
• Ensure the district results achieve the expectations for the key result measures while demonstrating an ability to change.
• Report district performance to Division Presidents quarterly through a process approach.
• Partner with Division Presidents on local marketing to plan and execute DMA-level and local store marketing plans.

Developing People

• Coach General Manager to hold Management team accountable for service, quality, cleanliness, facility and safety improvement plans and results.
• Oversee and ensure the effectiveness and execution of crew training, recertification, development and promotion process.
• Lead bench discussion with DM & HRM on effective succession planning processes.
• Conduct interviews, hire, and train quality management candidates from internal, external, and campus efforts.
• Ensure effective MIT and Manager Training, development, and feedback execution through weekly visits with Managers in Training.
• Support and prioritize development of General and District Manager hires in partnership with DP, HRM and FTM.
• Ensuring the most effective utilization of company assets and district talent.
• Coach General Manager on appropriate store associate staffing requirements.
• Ensure Operation Supervisor and Internal Management Candidate development.

Brand Execution

• Responsible to Model, Coach, Mentor, Train, and Communicate service and production expectations with management teams.
• Maintaining quality standards in Service, Quality, Cleanliness, Facility, and safety as measured by key metrics.
• Hold General Managers and their teams accountable for improving all Guest measures.
• Coach General Managers and Management teams on creating and implementing action plans for rapid improvement with an appropriate level of follow up.
• Partner with Maintenance Department to safeguard Facility and Equipment standards.
• Lead new product, process and program roll outs within the District.
• Hold General Managers and their teams accountable for effective implementation of new products, processes and program in their restaurants.

Environment

• Lead with a structured and disciplined approach to Daily, Weekly, Period and Quarterly success routines.
• Model celebrating successes.
• Recognize improved and/or top performance on each and every store visit.
• Partner with HRM on Associate and Management Investigations in accordance with investigation procedures.

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