Medical Assistant Lead (Ambulatory)

Ann & Robert H. Lurie Children’s Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children’s Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report. Location Ann & Robert H. Lurie Children's Hospital of Chicago Job Description General Summary: The Medical Assistant III is responsible for daily clinical work in the outpatient/primary care setting in accordance with the Ambulatory Medical Assistant Scope of Practice. Depending on location this position may be responsible for daily scheduling and flow of the ambulatory center. The MA III collaborates with the department leadership to ensure the nursing assistant/medical assistant workflow effectively meets patient care demands. The MA III serves as a resource to the clinical team and facilitates a strong culture of teamwork amongst the NA/MA team. In addition, the MA III assists Physicians, and other staff under the direction of a Registered Nurse, Advanced Practice Nurse and/or Physician. Essential Job Functions: • Depending on location, performs phlebotomy and specimen processing as directed by delegating provider. • Aligns to specific or multiple divisions. • Administers, including but not limited to, intramuscular injections, subcutaneous injections, intradermal skin testing, topical medications, ophthalmic drops and nasal spray. • Depending on location, performs ECGs, places Holter monitors and downloads telemetry data. Responsible for ECG and Holter program for a specific location. • Works in conjunction with other staff to maximize clinic flow. • Intervenes appropriately in emergency situations. • Documents data and changes in the Electronic Medical Record. • Provides assistance and or back up support for administrative tasks including but not limited to scheduling patient visits and performing basic “check-in, check out” activities. • Obtains measurements, patient history and other intake activities. • Stocks and maintains the clinic area including ordering of supplies as needed. Leads inventory management, not limited to placing orders. Manages par levels, expiration or refrigeration logs, environment of care rounds/management and/or supply distribution. • Demonstrates knowledge of pertinent aspects and competency with protocols related to the use of chemical disinfection, high level disinfection, and sterilization if required as part of the responsibilities of the role. • Depending on location, directs High Level Disinfection and conducts quality control for ENT scope cleaning in accordance with defined HLD processes • Completes trainings and education including but not limited to Healthcare Provider CPR. • Completes and/or collaborates with leadership for weekly ambulatory schedule of NA/MA assignments and makes adjustment to effectively meet patient care demands. • Rounds on all ambulatory clinics to ensure all clinics are running efficiently. • Collaborates with leadership to ensure overall ambulatory compliance with safety and regulatory guidelines. • Orients new NA/ MA staff and contingency staff. • Participates in Department Process Improvement activities and/or unit-based or organizational-wide committees. • Other job functions as assigned. Knowledge, Skills, and Abilities: • High school diploma required. • Successful completion of a formal Medical Assistant program. • Possesses 5 or more years of relevant clinical experience. • Certified Medical Assistant (CMA) (AAMA) or Registered Medical Assistant (RMA) preferred but not required. • Some college, preferred. • Basic Life Support certification from the American Heart Association. • Excellent communication/listening skills. Substantial interpersonal skills sufficient to work effectively with pediatric patients, families, physicians, nursing and other allied health and medical center personnel. • Proficient computer skills and aptitude. • Problem solving ability and able to handle multiple priorities. Ability to handle stressful situations. Education High School Diploma/GED (Required) Pay Range $21.00-$32.55 Hourly At Lurie Children’s, we are committed to competitive and fair compensation aligned with market rates and internal equity, reflecting individual contributions, experience, and expertise. The pay range for this job indicates minimum and maximum targets for the position. Ranges are regularly reviewed to stay aligned with market conditions. In addition to base salary, Lurie Children’s offer a comprehensive rewards package that may include differentials for some hourly employees, leadership incentives for select roles, health and retirement benefits, and wellbeing programs. For more details on other compensation, consult your recruiter or click the following link to learn more about our benefits. Benefit Statement For full time and part time employees who work 20 or more hours per week we offer a generous benefits package that includes: Medical, dental and vision insurance Employer paid group term life and disability Employer contribution toward Health Savings Account Flexible Spending Accounts Paid Time Off (PTO), Paid Holidays and Paid Parental Leave 403(b) with a 5% employer match Various voluntary benefits: Supplemental Life, AD&D and Disability Critical Illness, Accident and Hospital Indemnity coverage Tuition assistance Student loan servicing and support Adoption benefits Backup Childcare and Eldercare Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members Discount on services at Lurie Children’s facilities Discount purchasing program There’s a Place for You with Us At Ann & Robert H. Lurie Children’s Hospital of Chicago and its affiliates (collectively “Lurie Children’s”), we embrace and celebrate diversity and equity in a serious way. We are committed to building a team with a variety of backgrounds, skills, and viewpoints — recognizing that diverse identities strengthen our workplace and the care we can provide to the Chicago community and beyond. We treat everyone fairly, appreciate differences, and make meaningful connections that foster belonging and allyship. This is a place where you can be your best, so we can give our best to the patients and families who trust us with their care. Lurie Children’s and its affiliates are equal employment opportunity employers. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin, ancestry, age, disability, marital status, pregnancy, protected veteran status, order of protection status, protected genetic information, or any other characteristic protected by law. For questions about how to request an accommodation please contact: View email address on click.appcast.io AI Notice Lurie Children’s utilizes certain AI-enabled features within our recruiting platform to support candidate engagement and assist recruiters in identifying and prioritizing applicants whose experience aligns with job requirements. All employment decisions are made by individuals. It is a civil rights violation with respect to recruitment, hiring, promotion, or employment for an employer to use artificial intelligence that has the effect of subjecting employees to discrimination on the basis of protected classes under the Illinois Human Rights Act or to use zip codes as a proxy for protected classes. For questions about the use of artificial intelligence in this process or any additional support, please contact: View email address on click.appcast.io Ann & Robert H. Lurie Children’s Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do.