Critical Operations Technician II

SUMMARY The Critical Operations Technician II is responsible for the installation, repair, and maintenance of IT, electrical, mechanical, plumbing/piping equipment, machinery and controls located in the interior and exterior of building. This role monitors operations and conducts a routine and ongoing assessment of the building systems, operations, and performance. This role performs tests, rounds, and analyzes data to ensure the proper functioning of departmental equipment. The role is also responsible for assisting customers on the Data Center floor both in person and via telephone, performing customer equipment installs, managing tickets within the ticketing system, communicating and escalating alerts and customer requests to systems engineers for resolution, and completing tasks pertaining to computer hardware, software or operation systems. This role requires on‑site work hours to support a 24×7×365 data center environment and is not eligible for remote and/or hybrid work. RESPONSIBILITIES Applies learning, knowledge, skills, and company policies to a wide range of tasks pertaining to IT, electrical and mechanical equipment, controls, and operating systems. Leads, maintains, monitors, and performs preventive maintenance on mechanical and electrical equipment; records readings and adjusts where necessary to ensure proper operation of equipment. Provide remote hands and eyes services for customers. Provide high level computer hardware and software configuration support. Install suite wall, cage material, ladder rack, fiber tray, cabinets, cabling and customer equipment based on documentation provided by provisioning documentation and established Data Center Operation procedures. Installs and repairs IT, mechanical, and electrical equipment as required; assists other team members with major repairs and maintenance of building and equipment. Process work orders for preventative and corrective maintenance on critical, building, and site infrastructure. Consults with supervisor or team lead to order necessary tools and equipment as required to complete all maintenance and perform necessary work. Create and/or update tickets within the established ticketing system to address customer calls, data center facility, network and/or system related alerts. Operates and monitors critical and non-critical system equipment and components to ensure safe and compliant operation. Responds as required to building emergencies and customer requests. Complies with departmental policy for the safe storage, usage, and disposal of hazardous materials. Uses the Change Management Process to get approval for preventative and corrective maintenance. Commences & completes the maintenance along with the necessary documentation using the QTS process and software. BASIC QUALIFICATIONS Five or more of technical training, military training, or workplace equivalency Background in areas of IT, electrical, and/or mechanical Proficiency with MS Office Suite PREFERRED QUALIFICATIONS Two or more years of work experience in data center environment, NOC, or equivalent BOD OEM (Panduit, Corning), A+, Network+, BICSI Installer I certifications KNOWLEDGE, SKILLS, AND ABILITIES Customer focus with excellent interpersonal skills, and the ability to interface with all levels within the organization. Ability to analyze operations of various systems, determine the cause of problems and malfunctions and take corrective action as required. Strong written, verbal and interpersonal skills. Ability to function in a team environment. The ability to pass job‑related skills assessments based on pre‑determined scoring criteria and time frames. Computer skills and familiarity with MS Office, Outlook and web‑based computer applications. The ability to acquire and apply job‑related knowledge within set guidelines and expectations. Position may involve frequent typing, standing, walking, pushing, pulling, bending, reaching and lifting. Lifting requirements may range from TOTAL REWARDS This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program, and other company benefits. This position is Bonus eligible. Roth and Traditional 401(k) matching contributions with immediate vesting Every employee is bonus or commission eligible Generous PTO Paid Volunteer Days Plus Floating Holidays Stock Purchase Plan (SPP) 11 paid Holidays Annually/Holiday compensation when worked Pet and Legal Insurance Q-Rest Sabbatical Program Q-Anniversary Service Award Program Parental Leave for primary and secondary caregivers Military Benefits Package QTS Charitable Matching Gift Program QTS Scholarship for Employee Dependents QTS Crisis Fund Wellness Program Tuition Reimbursement Program We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim. Know Your Rights (English) Know Your Rights (Spanish). The pay transparency policy is available here: Pay Transparency Nondiscrimination Poster-Formatted QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e‑mail to View email address on click.appcast.io and let us know the nature of your request and your contact information. #J-18808-Ljbffr