Patient Service Representative - Urgent Care

Patient Service Representative

Open Door Health Services is seeking a full-time Patient Service Representative at our Urgent Care location at 1651 E. 29th St. in Muncie, IN.

As an Open Door Patient Service Representative, you will be part of a supportive, interdisciplinary team providing high-quality, compassionate support to individuals and families. PSRs perform a variety of patient focused duties including greeting patients/guests and overseeing the flow of patient traffic in the waiting room areas. In this position, you will answer incoming calls, direct calls, schedule patient appointments and confirm appointments. You will work closely with Behavioral Health staff and all departments to ensure flow and accuracy of information meets patient's needs.

This position is located at 1651 E. 29th St. in Muncie.

Roles & Responsibilities

• Serve as the first point of contact for patients by greeting, checking in, answering calls, and scheduling appointments.
• Manage patient records and administrative tasks in the EMR, including registration, insurance verification, chart updates, and scheduling.
• Coordinate communication between patients, providers, and staff to support efficient and timely patient care.
• Perform front-office and operational duties such as collecting payments, maintaining logs, ensuring compliance, and supporting overall clinic operations.

Qualifications

• High School diploma or GED equivalency preferred.
• Experience in a health care setting and/or in an office preferred.
• Previous experience as a receptionist and/or Check-out preferred.

About Open Door

For more than 50 years, Open Door Health Services has provided friendly, expert, patient-centered care for East Central Indiana residents, with or without insurance. Services are offered at multiple locations in Muncie and Anderson, Indiana. We are strongly guided by our mission, vision, and values in all we do.

Open Door Offers

• An excellent benefit package covering your medical, dental, and vision needs
• Competitive pay
• Supportive team environment
• PTO and vacation time
• Opportunities for learning and career growth

Physical and Environmental Requirements

• Frequent exposure to communicable diseases, toxic substances, medicinal preparations, and other conditions common to clinic environment.
• Requires corrected vision and hearing to normal range or use of approved adaptive equipment.
• Requires standing, walking or sitting for long periods of time. Occasional bending, stretching or lifting up to 40 pounds.
• Requires the ability to work under stressful situations.