Service & Maintenance Coordinator - Austin, Texas

Service & Maintenance Coordinator KOMPAN U.S. is growing, and we’re looking for motivated individuals to join our new Service and Maintenance Team! This role is a great opportunity to gain hands‑on experience while supporting the playground project journey post-installation. As a global leader focused on people, passion, progress, and performance, our mission is to create healthier and happier communities by delivering the best in play and fitness solutions. We’re KOMPAN – let’s play! For more than 50 years, we’ve researched, designed, and built innovative commercial playground equipment and outdoor fitness sites that captivate all ages and abilities. In collaboration with our global headquarters in Denmark, we design, manufacture, and install more than 1,000 sites a month across 90 countries. Our North American headquarters in Austin, Texas supports field sales around the U.S. and Canada. We are committed to sustainability, using recycled ocean waste, consumer‑recycled plastics, and textile waste to create green playgrounds. Key Responsibilities Work Order Management: Create, assign, and track service work orders for inspections, repairs, and maintenance. Ensure all jobs are properly documented from initiation to completion. Scheduling & Coordination: Coordinate with customers and service providers to schedule service based on availability, location, and project priority. Customer Communication: Serve as the primary point of contact for customers regarding service requests, updates, follow‑ups, and issue resolution. Provide clear and timely communication before, during, and after service visits. Data Entry & Reporting: Maintain accurate records of service activities in the company’s CRM or field service software. Generate service reports, maintenance logs, and safety compliance documentation. Warranty & Service Agreements: Track warranty status and recurring maintenance contracts. Ensure services are delivered in line with contract terms and timelines. Field Team Support: Assist technicians with job details, directions, parts needs, and documentation. Ensure they have the correct tools, materials, and information for successful service completion. Other duties as assigned. What You’ll Need 3 or more years of professional experience High School Diploma/GED required; advanced education preferred Excellent communication skills Ability to prioritize projects and independently manage workload Understanding of construction is a plus Team player with excellent interpersonal and communication skills Perks and Benefits Comprehensive medical, vision, and dental plans Employer‑paid life and disability insurance 401(k) retirement plan with company match Competitive PTO and robust holiday schedule KOMPAN is an Equal Employment Opportunity and Affirmative Action Employer. We do not discriminate based upon race, religion, color, national origin, gender, age, veteran status, or any other basis covered by applicable law. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is based on qualifications, merit, and business needs. #J-18808-Ljbffr KOMPAN Global