Collections Specialist

Job Description

Job Description

We are looking for a detail-oriented Collections Specialist to join a fully on-site team. This contract opportunity with permanent potential is ideal for someone who can build strong customer relationships while driving timely payment of outstanding invoices. The person in this role will work closely with internal partners to resolve account issues, reduce aging balances, and support overall accounts receivable performance.

Responsibilities:
• Oversee a portfolio of customer accounts and take proactive steps to secure payment on past-due balances.
• Review receivables aging data regularly to identify priority accounts and focus collection activity where it will have the greatest impact.
• Research invoice concerns, payment shortages, deductions, and disputed charges to determine root causes and reach resolution.
• Partner with sales and cross-functional teams to address customer issues that may delay or prevent payment.
• Arrange structured payment solutions when appropriate while following company guidelines and approval requirements.
• Escalate seriously overdue accounts by recommending account holds or additional recovery actions as needed.
• Record all outreach, follow-up activity, and account updates thoroughly within the accounting system.
• Contribute to month-end accounts receivable tasks and provide supporting documentation during audit requests.
• Perform collection activities in alignment with internal standards and applicable legal and regulatory requirements.• Experience or knowledge in collections, accounts receivable, credit, or billing support.
• Ability to manage multiple accounts and maintain organized follow-up on outstanding balances.
• Comfort handling payment disputes, short pays, and customer account discrepancies.
• Strong communication skills for working with customers and internal departments in a detail-oriented manner.
• Proficiency with Microsoft Excel and confidence using accounting or receivables systems.
• Understanding of collection processes and sound judgment when escalating delinquent accounts.
• Ability to work fully on-site in Charlestown, Massachusetts.
• Entry-level candidates are welcome; relevant experience in commercial or consumer collections is a plus.