District Manager

Monro, Inc.

Monro’s family of brands is one of the leading automotive service and tire dealers in the United States. We work on approximately five million vehicles a year, but with us, it is personal. Every guest is important, and every teammate is valued. That is our people-first approach. 

Headquartered in our hometown of Rochester, New York, where our founder, Chuck August, opened his first store in 1957, we have grown to nearly 1,300 auto repair shops and tire dealers in 32 states from coast to coast. Monro powers 16 highly respected tire and auto service brands, supporting each company’s regional strength and community connections. From big cities to small towns to rural crossroads, you will find us in neighborhoods of every shape, size, and color. 

Under the Monro banner, we are united TEAM, and share the same mission to bring our guests the highest quality tire and auto service in the industry. 

Do you have what it takes to shape a better future for yourself and the automotive service industry? Our vision is to be America’s leading auto and tire centers, trusted by consumers as the best place in our neighborhoods for quality automotive maintenance and repairs. We’re looking for motivated individuals at every stage in their career who share our vision. Positions are available in our retail locations across our many brands, in field management, and in store operations at our Store Support Center in Rochester, New York. If you like helping others, as much as you like working on cars; if you enjoy being part of a team, solving problems, and building guest relationships, if you value honesty and integrity - we have a Destination for you at Monro.

Destination Monro -Your Career is Here!

Salary Range: $90,000-$115,000 per year - Based on experience.

This role is eligible for additional compensation and incentives.

About the Role:

Reporting to the Regional Vice President, the District Manager is responsible for multiple locations. The primary expectation of the District Manager is to ensure the safety of our teammates and guests while achieving sales and profit budgets for each location they supervise. Other responsibilities include SOX Compliance, labor management, hiring, training, counseling, developing store managers, and retention. 

Responsibilities:

• Lead assigned area in overall operations to drive sales and maximize profit via the store managers and teammates. 

• Support company initiatives to achieve vision, mission, and values to be America’s leading automotive tire-service centers, trusted by our guests as the best place in their neighborhoods for quality automotive service and tires.

• Assess skills of store managers, monitor performance, and set performance goals to deliver on company initiatives. 

• Manage budget and capital expenses to maximize profit potential and drive P&L health within assigned area.

• Ensure assigned locations are appropriately staffed with the necessary skills in accordance with company labor management standards and demand to drive sales and profitability.

• Engage, train, develop and lead Store Managers through coaching on store operations, phone call execution, sales, product knowledge, and service processes during regular touchpoints with stores. 

• Conduct and document regularly scheduled store visits which includes tracking action items, maintenance of equipment, appearance standards, labor management and communicating follow-up expectations to the Store Manager and plans for improvement.

• Conduct quarterly cycle counts in stores in additional to annual inventories of stores in assigned area.

• Ensure all locations are adhering to company policies, including safety, security, and compliance standards throughout assigned area to provide a safe working environment. 

• Communicate effectively and professionally with Store Support Center teammates, business partners and attend regional and company led meetings as required.

• Closely monitor customer satisfaction and resolve customer service concerns as they arise.

• Drive strategic partnerships with third parties within the assigned area and train Store Managers on strategic partnership related duties. 

• Develop others including yourself and improve teammate retention.

• Conduct regularly scheduled store meetings with direct reports to recognize accomplishments and communicate company directives.

• Maintain knowledge of local market competitors, automotive industry, and new developments.

• Complete all Monro required training with the guidelines and timing provided. 

• Perform other duties as assigned. 

Qualifications: 

• High school or equivalent is required. 

• Bachelor’s degree in business or related field is preferred. 

• Minimum of 3-5 years of a single unit, multi-unit and/or area to include P&L management. 

• Minimum of 3-5 years as a hiring manager to include recruiting, hiring, and promoting people.

• Must have a valid driver’s license and have a satisfactory Motor Vehicle Report (MVR). 

Profile Summary:

• Ability to develop rapport and trust with direct reports, peers, and leadership.

• Ability to embrace, lead and champion organizational change. 

• Oversees the performance of multiple Store Managers in up to twenty retail locations.

• Supports initiatives to achieve company’s vision, mission, and values to be America’s leading auto service and tire center.

• Pro-active, process driven, with a strong focus on safety, sales, performance goals, phone call conversions, and guest count.

• Ability to plan, visit each store regularly, and facilitate regularly scheduled meetings with direct reports. 

• Possesses strong people skills to effectively communicate with a wide variety of people assertively and confidently. 

• Properly recognizes teammates for their achievements and identifies training and developmental opportunities.

• Ability to interpret and apply company policies and procedures. 

• Excellent verbal and written communication skills. 

• Able to be flexible and adapt to different work groups, work styles, and work environments. 

• Partners with peers, Store Support Center teammates, and business partners to lead and manage the needs of the assigned area (Human Resources, Marketing, Loss Prevention, Finance, etc.) 

• Ability to manage P&L and to quantify the impact to metrics and financials. 

• Ability to develop creative solutions to problem-solving. 

• Ability to stay organized and multi-task in a professional and efficient manner. 

• Focuses on details and follows instructions. 

• Establishes goals and implements plans to achieve. 

• Delivers on commitments. 

• Drives strategic partnerships with third party businesses within the area. 

• Possesses skills in the use of Microsoft suites of office products. 

• Experience of recruiting, hiring, and promoting teammates as a hiring manager. 

Travel: 

• Daily, mostly local travel. 

• Applicant should live within or within reasonable distance of the assigned area. 

• Occasional overnight stays. 

Work Environment & Physical Requirements:

This job operates in an automotive shop environment. The job will have exposure to a moderate noise level, adverse weather conditions, chemicals, odors, dirt, and dust. District Managers must be able to complete the following but not limited to:

• Frequent standing and walking for long periods of time.

• Occasionally climbing up and down ladders to perform cycle counts of parts and tires.

• Occasionally able to lift, carry and stock merchandise and supplies up to 50 lbs. without assistance.

• Occasionally reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.

Benefits: 

• Four-week onboarding and training program 

• Performance based incentives 

• Paid vacation and holidays 

• 401k eligibility immediately upon hire

• Direct Deposit

• Employee Discounts

• Healthcare, Vision, and Dental for Full time teammates 

• Employee Access Perks

• Company provided vehicle 

• Cell phone stipend 

• Career Advancement Opportunities

This summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s supervisor at any time based upon the Company’s needs. 

Monro conducts criminal background checks for those positions with security and/or financial responsibilities. All background checks are conducted in accordance with applicable federal, state and local law, including but not limited to the Fair Credit Reporting Act. No applicant will be automatically disqualified because of a criminal record. Rather, the Company will consider the nature of the crime(s), when it occurred, the applicant’s explanation, and the relationship to the position sought in making its determination.

Monro Inc. is proud to be an Equal Employment Opportunity / Affirmative Action employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.

Your next Destination!

Growth Opportunity:

At Monro we’re committed to helping our teammates grow their career through the combination of coursework, demonstrating leadership skills and open opportunities. Our teammates receive on-the-job training, company sponsored certifications, as well as course curriculum in Monro University that empowers them to advance to the next level of their careers.

Monro, Inc. is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard torace, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.