Meritain Client Service Director

Client Service Director

We're building a world of health around every individual shaping a more connected, convenient and compassionate health experience. At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger helping to simplify health care one person, one family and one community at a time.

The Client Service Director leads and manages an Account Executive team responsible for building strong personal and collaborative partnerships with an assigned book of business to achieve customer satisfaction, retention, and profitable growth and execute cross-sell and conversion initiatives.

In addition to a base salary, this role is also eligible for Sales Incentive Commissions.

Fundamental Components:

• Executes retention and grow the book strategy for a book of business to include discussions on service levels and expectations, process improvements, operation of benefit plans, identification of gaps in service levels, and determination of root causes and solution development.
• Provides oversight, training, and direction to the account team; plans, staffs, and organizes timely coordination of goals and projects; provides appropriate and effective training programs and materials for all sales departments.
• Ensures consistent service to constituents by monitoring performance measures and allocating staff resources to meet service expectations.
• Attracts, selects, and retains high-caliber, diverse talent. Develops, motivates, evaluates, and coaches staff on work procedures, renewal processes, proper call handling, and teamwork to deliver excellent constituent service.
• Continually looks for opportunities to increase customer/broker satisfaction and team efficiency.
• Assists with the organization of all activities related to product training and development seminars involving department staff in all locations; performs ongoing monitoring to ensure the desired results are attained.
• Required to communicate with internal and external parties.
• Travel to offsite locations for in-person meetings.

Experience:

• 7+ years of Self-funded health care experience.
• 7-10 years sales and/or account management experience in health care.
• Current Health & Life license.
• Previous client management experience with carrier, TPA or account management with broker experience.
• History of successful client account retention rate and revenue growth.
• Experience with large National size clients is a plus.
• Ability to travel as needed.

Education:

• Bachelor's Degree or equivalent work experience.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

$68,000.00 - $158,304.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.