Head of Client Experience
Confidential
Head of Client Experience
About the Company
Travel company delivering exceptional experiences for travelers, advisors, and partners.
Industry
Leisure, Travel & Tourism
Type
Privately Held
About the Role
The Company is in search of a Head of Client Experience with a strong background in customer-facing leadership to spearhead the delivery of exceptional experiences for travelers, travel advisors, and partners. The successful candidate will be responsible for leading the service organization, coaching team members, resolving escalated customer issues, and driving operational improvements. A key aspect of the role is the ability to understand the personal, time-sensitive, and high-stakes nature of travel, and to ensure that the service provided reflects this understanding. The Head of Client Experience will also be tasked with developing and implementing customer service processes, training programs, and SOPs, as well as utilizing various customer support and CRM tools. Applicants for the Head of Client Experience position at the company should have a minimum of 6-10 years' experience in a relevant customer-facing leadership role, with a preference for those with a background in the travel, hospitality, or related industries. The role requires a candidate with a proven track record in leading service operations, managing escalated customer concerns, and a strong analytical ability in using metrics and operational reporting. Experience in developing and implementing customer service processes, as well as a passion for travel and hospitality, are also essential. The ideal candidate will have a hands-on management style, be adept at problem-solving, and have the ability to remain calm in time-sensitive situations. Familiarity with AI-assisted customer service tools and experience in leading remote teams are considered a plus.
Functions
- Operations
- Marketing
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Head of Client Experience in Nashville, TN vacancy
- David’s Bridal seeks a Regional Director to lead store managers across Nashville, TN and Columbus, OH, driving sales, service, and operational excellence. You will oversee staffing, training, scheduling, and engagement, ensuring performance targets are met while upholding...Suggested
David's Bridal
Nashville, TN8 hours ago $128k - $252.5k
...transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and... ...travel 50%, on average, is based on the work you do and the clients and industries/sectors you serve.Must be legally authorized to...SuggestedLocal area- At Optiv, we’re on a mission to help our clients make their businesses more secure. We’re one of the fastest-growing companies in a... ...Relationship Management (CRM) software such as Salesforce & ServiceNow.Experience working with C-Suite executives, VPs or Directors.Ability to...SuggestedFull timeWork at officeLocal areaRemote workWork from home
- ...related platforms, and partners with Customer Success leadership to improve efficiency, consistency, scalability, and the customer experience. This role supports the customer lifecycle through process design, system optimization, workflow management, documentation, and...SuggestedFull timeTemporary workPart timeFor contractorsInternshipLocal areaMonday to FridayFlexible hoursAfternoon shift
Ncontracts LLC
Nashville, TN3 days ago $160k - $180k
...technology strategy. Ensure usage of key product features to accelerate value realization and growth. What We're Looking For: 7+ years of experience in Customer Success or a related customer-facing role 3+ years of experience managing enterprise-level customers, driving...SuggestedTemporary workLocal areaRemote workFlexible hoursGrabJobs
Nashville, TN2 days ago$1,000 per month
...Acumen Technology is looking for confident and passionate Client Success Manager to join our team. We want professionals that understand that the client’s experience is as important as knowing the right buttons to press, and that you can have fun while you work. Based...Work at officeWork from homeHome officeFlexible hoursAcumen Technology
Nashville, TN4 days ago- ...drive program success and participation. Manage multiple priorities and activities for clients while effectively collaborating with delivery teams to ensure a positive customer experience. Collaborate with the customer and Benchmark's team members to support projects,...Full timeWork at officeLocal areaImmediate startRemote workWorldwideFlexible hoursWeekend work
GrabJobs
Nashville, TN2 days ago $169k - $199k
...responsibility.A track record of driving both retention and expansion.Comfort navigating executive stakeholders and technical teams.Experience operating in startup or high-growth environments.An obsession with experimentation of AI into your workflowsAn A-player mindset...Contract workWork at officeLocal areaRemote workRelocation3 days per weekCheckr
Nashville, TN5 days ago- ...consultant. They establish and maintain long-term relationships with client executives and champions, ensuring that activities are closely... ...:Bachelor's degree requiredMinimum 4 years of relatable work experience required in customer success, account management or related...Contract workWork experience placementRemote work
Stryker
Nashville, TN2 days ago - ...deployment and day-to-day success of Buildots on a select few major client projects. You will guide teams through platform adoption,... ...closely with your needs. Preferred: Construction Mission Critical experience (Data Center, Aviation, or Healthcare) Superintendent on...Temporary workFor contractorsRemote work
GrabJobs
Nashville, TN4 days ago - Mercier Consultancy MD is op zoek naar een enthousiaste Nederlandstalige Customer Success Medewerker die klaar is voor een avontuur in Griekenland! In deze rol ben je de schakel tussen ons bedrijf en onze Nederlandse klanten, en speel je een cruciale rol in hun succes....
GrabJobs
Nashville, TN5 days ago $17.75 per hour
...Description POSITION SUMMARY Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide...Hourly payFull timeWork experience placementLocal area- Bridgestone in the United States is seeking a Product Manager to own and expand the customer data enrichment and activation platforms, aligning with the Customer 360 vision and strategy across regions, IT, and business units. You will oversee ~11 projects, manage contracts...
3M HEALTHCARE
Nashville, TN4 days ago - Guest Experience Specialist Click here to view the job description! The Escape Game
- ...Guest Experience Specialist The Country Music Hall of Fame and Museum has openings for non-exempt Guest Experience Specialists in the Guest Experience Department. Located in the heart of downtown Nashville, the Country Music Hall of Fame and Museum documents and...Full timePart timeFlexible hoursAfternoon shift
- ...behavior that reveals new pathways to growth. We are looking for a Client Manager to add to our Industry Insights team. Remote role based... ...Insights Teams and Account Development to transform customer experience. During briefing sessions, independently respond to field...Local areaRemote workFlexible hours
$107k - $214.5k
...purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You’ll find an...Full timeWork experience placementInternshipLocal areaRemote work$500 per month
...strategic partner committed to helping Pros succeed while protecting the integrity of our programs.You’re Probably a Match If:You have experience coaching, consulting, or developing business professionals to achieve measurable results You naturally build trust while...Relocation packageFlexible hours- ...Desk Clerk or Guest Services Clerk to be the first point of contact for guests, delivering a warm, efficient check-in and check-out experience. The role emphasizes proactive, attentive service, knowledge of our hotel programs, and clear communication with other...
- ...specialties, combining creativity, precision, and deep expertise to solve the most complex challenges facing our clients and communities.Client experience at HDR is built on understanding our clients’ needs, earning their trust, and consistently meeting expectations and...Work at office
- ...Nashville is looking for a Front Desk Agent to join their dynamic TEAM. The ideal candidate will have at least one year of hotel experience, possess excellent communication skills, and the ability to engage with guests positively. The role includes welcoming guests, managing...Flexible hours
$114.6k - $234.6k
...Customer Experience Project Manager As Customer Experience Project Manager, you will lead customer-facing project execution for Oracle... ...Qualifications Disclaimer: Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable...Full timeTemporary workWork at officeRemote workFlexible hours- ...managing end-user accounts. You will be the face of SoftwareOne’s business to our partners, championing a best-in-class partner experience that is consultative, responsive, and always one step ahead. You will work hand-in-hand with partners’ teams (from executives to...Contract work
SoftwareOne
Nashville, TNa month ago $94.1k - $141.1k
...Overall Purpose: Drive revenue growth by strategically managing client relationships, generating new and existing sales, and... ...T FirstNet solutions, along with at least 5 years of practical experience selling.Demonstrated history of sales success in working with strategic...Temporary workWork at officeLocal area- Brown and Caldwell is looking for a Client Services Manager to join the waste market sector team within our Private Sector Business Unit... ...and throughout the US. The successful candidate will have experience selling and/or delivering large capital projects. Projects will...Full timeTemporary work
- ...market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one... ...Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the...Work at officeLocal areaRemote work
$65.9k - $140.8k
...Client Service ManagerWe are seeking a talented individual to join our Captives team at Marsh as a Client Service Manager. This role... ...800.The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any...Minimum wageWork at officeLocal areaRemote workFlexible hours3 days per week1 day per weekMercer France
Nashville, TN5 days ago- ...Client Service Manager Job Overview The Client Service Manager (CSM) position is to sit on-site with our client and oversee multiple... ...School Diploma (or equivalent) required. Minimum of 5+ years of experience in high level relationship building and operational management....Full timeContract workTemporary workPart timeWork at officeLocal areaImmediate start
SPS North America Inc
Nashville, TN5 days ago - ...Job Overview The Client Service Manager The Client Service Manager (CSM) position is to sit on-site with our client and oversee multiple... ...Diploma (or equivalent) required. Minimum of 5+ years of experience in high level relationship building and operational management....Full timeContract workTemporary workPart timeWork at officeLocal areaImmediate start
SPS
Nashville, TN4 days ago - ...and striving to help each other reach our maximum potential. As Head of Sales & Customer Success US West, you will lead our Sales... ...Requirements 5+ years of highly relevant B2B technology sales experience, with a strong channel and partner management background Experience...Remote work
GrabJobs
Nashville, TN4 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Head of Client Experience. Be the first to apply!
Related searches