Associate Success Manager

Associate Success Manager

Fully Remote Nashville Remote - Nashville, TN 37203

Overview

Education Level 4 Year Degree Category Implementation

Description

HealthStream is the leader in healthcare workforce solutions. We help organizations work better by helping their people work smarter.

HealthStream provides the leading learning, clinical development, credentialing, and scheduling applications delivered on healthcare's #1 platform. We streamline everyday tasks while improving performance, engagement, and safety fostering a workplace where people flourish, and care thrives.

Why Join Us

At HealthStream, you'll have the opportunity to make a meaningful impact on the future of healthcare by collaborating with a team of talented professionals dedicated to innovation and excellence. We offer competitive compensation, comprehensive benefits, and a supportive work environment where creativity and collaboration thrive.

Our shared vision is to enhance the quality of healthcare by empowering the people who deliver care a commitment we have upheld for over 30 years through providing innovative solutions and driving constant growth. Join us in revolutionizing the healthcare industry and shaping the future of patient care. As a HealthStreamer, you will be at the forefront of healthcare technology innovation, making a recurring impact on the industry.

At HealthStream, our thriving culture encourages collaboration and values contributions, allowing our team members to continuously solve big problems and grow. We offer flexibility and paid time off to support work-life integration for all employees, including a hybrid work environment and Streaming Good volunteer day. For team members in commutable distance, HealthStream has Resource Centers in Nashville, TN and San Diego, CA. Our resource centers provide an inspiring workspace to collaborate and recharge as well as company-sponsored onsite social events for development, connection, and celebration.

We are committed to driving innovation in healthcare and ensuring that patients receive competent care from qualified professionals. As a HealthStream team member, you will help bring this vision to life. If you want to work for a company committed to its values and vision, HealthStream is the place for you!

HealthStream is an equal opportunity employer. HealthStream prohibits employment practices that discriminate against individual employees or groups of employees on the basis of age, color, disability, national origin, race, religion, sex, sexual orientation, pregnancy, veteran or military status, genetic information or any other category deemed protected by state and/or federal law.

Position Overview

The Associate Success Manager owns HealthStream onboarding activities for assigned customer workstreams, ensuring process adoption and guiding customers on best practices for configuring pre-deployed credentialing content to optimize efficiency and support customer success with our credentialing solution.

Key Responsibilities

• Owns HealthStream onboarding activities for designated customer workstreams, ensuring successful process adoption in parallel with the launch or ongoing optimization of HealthStream solutions.
• Formulates deployment plans and timelines to maximize efficient use of our available best-practice content while ensuring client business needs are all met at the time of go-live.
• Analyzes client business processes and formulates expert advice to clients on how to best implement our automation engine and content library to reduce inefficiencies and streamline credentialing and review processes.
• Has the authority to negotiate with clients on behalf of clients and on the scope, design, implementation plan, and long-term optimization plan of HealthStream solutions.
• Leads client meetings for assigned workstreams to educate customers on best-practice configuration of pre-deployed content.
• Evaluates customer implementation needs during sales conversations to ensure alignment with onboarding strategy.
• Ensures timely updates to project records in Salesforce to maintain accurate status and progress tracking.
• Collaborates with internal teams to resolve customer onboarding issues promptly.
• Exercises discretion and independent judgment in evaluating client feedback to drive integral changes within our product, automation engine, and content library that allow our solutions to continually better represent and fulfill client needs.
• Engages productively in support of all HealthStream initiatives.
• You will be responsible for adhering to all HealthStream security policies, procedures, and assigned training.

Qualifications

Requirements

• A Bachelor's Degree in related discipline.
• Minimum 3+ years in customer-facing roles, preferably SaaS or healthcare technology.
• Demonstrated advanced proficiency in Salesforce, Microsoft Suite, and CredentialStream.
• A working knowledge of SQL and relational databases is a plus.
• Have a demonstrated affinity for technology.

Qualifications

• Excellent oral and written communication skills.
• Excellent organizational skills.
• Excellent project management skills.
• Strong analytical skills and independent problem-solving ability.
• Have strong interpersonal and relationship management skills with the ability to influence others to achieve desired results.
• The ability to manage multiple client relationships and projects under supervision.
• Strong interpersonal skills and customer service orientation.
• Be able to work effectively with teams with different backgrounds, skill-sets, and vocabularies.
• Have professional poise and comfort with leading discussions with client decision-makers, end-users and IT professionals.
• Ability to travel up to 20% of the time.

Compensation

The salary range for this position is $61,712 - $80,145. Salary will be determined on the candidate's level of experience and qualifications. Compensation will be commensurate with skills, relevant experience, and performance in similar roles.

Benefits

HealthStream offers a comprehensive benefits package to eligible employees, including:

• Medical, Dental and Vision insurance
• Paid Time Off
• Parental Leave
• 401k and Roth
• Flexible Spending Account
• Health Savings Account
• Life Insurance
• Short- and Long-Term Disability
• Medical Bridge Insurance
• Critical Illness Insurance
• Accident Insurance
• Identity Protection
• Legal Protection
• Pet Insurance
• Employee Assistance Program
• Fitness Reimbursement

Are you passionate about enhancing healthcare outcomes and empowering healthcare professionals? Join the HealthStream team and become a HealthStreamer! Together, we can make a difference in the world of healthcare.

Recruitment Fraud Notice: HealthStream is committed to protecting job seekers from recruitment fraud. All legitimate communications from HealthStream's Talent Acquisition team will come from an official HealthStream email address. HealthStream will never ask candidates to pay fees, purchase equipment, provide banking information, or share sensitive personal information outside of our secure hiring and onboarding process. If you receive a suspicious message claiming to be from HealthStream, please proceed with caution and report it to the appropriate authorities.

Req #48399