SERVPRO Marketing Manager

Job Description

Job Description

Join SERVPRO Team CHG — Where “Yes” Is Our Culture

Working with SERVPRO Team CHG means saying yes — yes to hard work, yes to growth, and yes to helping people rebuild after some of their toughest days.

When a disaster like water damage, floods, fires, or mold strikes, we’re the first step in helping customers get back to normal. It’s not easy work — sometimes it’s messy, unpredictable, and demanding — but it’s meaningful. Every day, we make a difference.

Our team has grown tremendously over the past five years, and with that growth comes change, challenges, and opportunity. We’re not a big, faceless corporation — we’re a close-knit team that feels like family. We support each other, adapt quickly, and take pride in doing things the right way.

If you’re looking for a routine, predictable job, this probably isn’t it. But if you’re driven, hungry to grow, and ready to live out our Culture of Yes:
✅ Yes to stepping up
✅ Yes to customers
✅ Yes to doing whatever it takes to get the job done right

Then, WE WANT TO MEET YOU!

It’s not always pretty, but it’s always important. We do everything from sewage losses to fire cleanups and mold remediation and more. Somebody has to help people through these terrible times, and we are proud to step in and help!

Join us and help people rebuild what matters most.

Benefits

SERVPRO Team CHG offers:

• Competitive compensation
• Superior benefits
• Career progression
• Professional development

And more!

SERVPRO Team CHG is looking for an experienced, strategic Marketing Manager to lead our sales and marketing efforts across our grossing organization. This role is responsible for helping to develop and execute marketing strategies, leading a high-performing marketing team, expanding business relationships, and driving revenue growth while ensuring exceptional customer experience.

If you are a results-driven leader who enjoys coaching others, building strong community partnerships, and developing innovative marketing initiatives, we’d love to meet you.

Key Responsibilities

• Help develop and execute the annual marketing strategy to achieve revenue and growth goals.
• Lead, coach, and develop a team of Marketing Representatives.
• Establish sales, activity, and revenue goals while monitoring team performance.
• Build and strengthen relationships with insurance agents, property managers, commercial businesses, municipalities, and other Centers of Influence.
• Plan and oversee Lunch & Learns, Continuing Education classes, networking events, and community outreach initiatives.
• Monitor customer satisfaction and resolve escalated customer concerns quickly and professionally.
• Analyze marketing performance and adjust strategies to maximize market shares and business growth.
• Manage the marketing budget and approve departmental expenses.
• Assist in recruiting, hiring, and training of marketing team members.
• Oversee CRM management, customer databases, marketing materials, and website content.
• Collaborate with Operations leadership to ensure exceptional customer experiences from first contact through project completion.
• Foster a culture of accountability, teamwork, and continuous improvement.

What We’re Looking for a Leader Who Is

• Strategic and goal oriented.
• Passionate about coaching and developing others.
• Highly organized with exceptional time management skills.
• Comfortable networking and building long-term business relationships.
• Data-driven and able to make informed business decisions.
• An excellent communicator with strong presentation skills.
• Customer focused with outstanding conflict resolution abilities.

Position Requirements

• Bachelor’s degree in business, Marketing, Finance, or another related field.
• Minimum of 5 years of leadership experience in sales, marketing, or business development.
• Proven success leading teams and achieving revenue growth.
• Strong budgeting, planning, and organizational skills.
• Excellent analytical, communication, and decision-making abilities.
• Proficiency with Microsoft Office and Salesforce.
• Valid driver’s license with an acceptable driving record.

Skills/Physical Demands/Competencies

• Ability to repetitively push/pull/lift/carry objects
• Ability to work with/around cleaning agents
• Ability to successfully complete a background check subject to applicable law

Salary

• $65,000 base, plus revenue shares

Each SERVPRO® Franchise is Independently Owned and Operated. 

  All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of SERVPRO Industries, LLC or SERVPRO Franchisor, LLC (the Franchisor), in any manner whatsoever.