Health Center Supervisor

Primary Accountability

Health Center Supervisor is responsible for the direct supervision of staff members and daily operations of the health center.

Description of Primary Responsibilities

1. Provides supervision to departmental staff
   1. Demonstrates successful leadership by selecting and building talent.
   2. Responsible for performance management of assigned staff, including recognition, performance evaluations, formal coaching and counseling, and making decisions or recommendations regarding necessary disciplinary actions.
   3. Responsible for making recommendations regarding hiring or firing, and the advancement and promotion of assigned staff or any other change status of assigned staff.
   4. Demonstrates core leadership behaviors and team one approach.
   5. Responsible for communicating with staff.
   6. Builds a successful team and aligns team performance.
   7. Provides and/or ensures employees receive instruction/training needed to successfully complete their assigned job responsibilities while ensuring compliance with training plan. In addition to onboarding, provides on the job training to develop employees and provides/arranges for remediation when necessary.
   8. Manages work of assigned team. Assigns duties to employees and provides daily guidance and supervision based on manager’s operational direction. On a daily basis, monitors staff performance, department staffing, and mitigates and resolves any issues preventing goal attainment, providing constant feedback to manager.
   9. Ensures that employees are aware of and adhere to company workflows, procedures, and policies. When appropriate, immediately corrects actions or behaviors outside of company policies and procedures. Identifies trend offenses, reporting as frequently as necessary to the manager based on severity of offense.
   10. Recommends workflow and procedure changes based on observations from the floor.
   11. Assists manager in ensuring department expenses stay within budget.
   12. Maintains compliance with all employee related reporting and tracking.
2. In collaboration with Manager, develops, implements and tracks operational plans to improve and meet health center performance goals.
3. Through operational reports and staff feedback, identifies opportunities, makes recommendations to Manager and implements strategies for improving customer service, patient throughput and patient flow.
4. Responsible for ensuring patient information is collected, verified, updated and financial options reviewed and offered to patients during the registration process.
   1. Ensures insurance eligibility verification is completed through appropriate verification source.
   2. Understands and is able to perform legal documentation and chart completion according to policy and procedures.
   3. Completes periodic chart audits to ensure the Health Center remains audit ready.
5. Conducts health center rounding to ensure customer service is at its highest level and team rapport and compliance with OSHA, Joint Commission and/or accrediting bodies, regulatory agencies and infection control guidelines.
   1. Completes the Health Center Checklist and follows up on outstanding issues.
6. Responsible for handling patient complaints.
   1. Assists the patient and develops solutions to problems.
   2. Collaborates with other department supervisors when needed to resolve patient issues.
7. Responsible for ensuring all relevant logs are properly maintained.
   1. Ensures sterilization, medication, AIC, crash cart, OC for glucose, refrigerator, and oxygen tank logs are accurately maintained.
   2. Ensures supplies, medication, forms and equipment are ordered and in stock.
8. Participates and assists with facilitating staff meetings.
9. Assists in facilitating efficient patient flow by coordinating the front and back office and ancillary services throughout the health center.
   1. Utilizes the dashboard and other metric tools to ensure patients flow through their visit in an efficient manner, including reducing wait times.
   2. Ensures appointment schedules are maximized and spread throughout the shift.
   3. Ensures that staff follows operational workflows related to registration, eligibility, copay collections, vitals, referrals and clinical procedures.
   4. Prepares and posts staff schedules at least one month in advance.
   5. Administer the initial and annual skills/competency assessments.
10. Responsible for adhering to the Attendance and Absenteeism Policy, recognizing that regular attendance is considered an essential function of all FHCN positions. Absenteeism is not being at work or failing to attend a paid workshop, training, or event unless the absence is protected by law.
11. Ability to present to and work at any FHCN location, both at the beginning of a shift or during a shift, based on business need.
12. Performs other duties as assigned.

Description of Primary Attributes

Professional & Technical Knowledge:

Effective June 1, 2026, all individuals hired into the role must:

1. Possesses proficiency in written and verbal communication, basic mathematics, computer applications, and technical systems frequently acquired through one of the following:
   1. Completion of an Associate’s Degree program with a recognized major and a minimum cumulative GPA of 2.5; or
   2. A combination of relevant experience and completion of a high school diploma with a minimum cumulative GPA of 2.5, or General Educational Development (GED) with a minimum overall score of 162.5, and healthcare-related knowledge frequently acquired through completion of a trade school, para-professional, or certificate-type program.
   3. If an individual has completed a degree at a higher level than required by the role and had a stronger GPA in that program, they may provide proof of GPA from that degree in lieu of the high school diploma or Associate’s degree.
2. Have a minimum of two years of leadership experience or five years of progressively greater responsibility or significant contributions to projects and initiatives that demonstrate leadership skills.
3. Have a minimum credit score of 650.

Technical Skills:

1. Ability to prepare more complex documents in Microsoft Word, including creating tables, charts, graphs and other elements.
2. Ability to use Microsoft Excel to analyze data, including the use of formulas, functions, lookup tables and other standard spreadsheet elements.
3. Ability to develop sophisticated presentations in Microsoft PowerPoint, including the use of embedded objects, transitions and other elements.

Licenses & Certifications: Requires Medical Assistant/LVN Certification at locations without a Floor Supervisor.

Communications Skills:

1. Job duties require the employee to effectively communicate, verbally and in writing, their opinions and extrapolations of information they collect and synthesize/analyze.
2. Responsible for the resolution of conflicts that may arise because of disagreements between employees, between employees and customers/clients, or with the public, other legal entities or governmental authorities.
3. Compiles, analyzes and prepares information in an effective written form, including correspondence, reports, articles or other documentation.
4. Effectively conveys technical information to non-technical audiences.

Physical Demands: The physical demands described in this job description are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the employee is regularly required to sit and type. The employee frequently is required to stand or walk; and occasionally squat, kneel, and reach above and below shoulder height to lift and/or move items up to 20 pounds.

Pay Scale:

Min Salary Rate: $70,304.00

Max Salary Rate: $105,456.00