Clinical Pharmacy Manager; Mount Sinai Health System Command Center; Full Time Days

The Health System Command Center Clinical Pharmacy Manager provides centralized clinical pharmacy services across the health system through a virtual command center model. This pharmacist supports inpatient, hospital-at-home, and ambulatory care environments by delivering remote medication order verification, medication reconciliation, clinical consultation, and tele-pharmacy services.

The role serves as a system-wide clinical resource, improving medication safety, supporting hospital capacity initiatives, and enhancing care transitions by ensuring accurate medication management across multiple sites of care.

This position plays a key role in supporting Hospital-at-Home programs, providing real time remote medication verification, patient counseling, clinical decision support and care coordination for care teams.

Remote pharmacists commonly review medication orders, monitor therapy, and intervene with providers to prevent medication-related problems across multiple facilities from a centralized hub.

1. Remote Medication Order Verification

• Perform centralized verification of medication orders across multiple hospitals and care sites.
• Review medication orders for:
  • dosing accuracy
  • drug interactions
  • allergies
  • contraindications
  • formulary compliance
• Collaborate with physicians, nurses, and pharmacy teams to resolve medication-related issues.
• Ensure compliance with state regulations and health system medication safety policies.

2. Hospital-at-Home Clinical Pharmacy Support

• Support Hospital at Home team in reconciling and ordering medications upon admission to Hospital at HomeReview and verify medication orders initiated by home-based providers.
• Support remote monitoring of medication therapy.
• Assist with medication management:
  • IV infusion therapies including but not limited to antibiotics, fluids
  • Medication monitoring: ex. anticoagulation, immunosuppressants, antibiotic dosing, etc.
  • chronic disease medication optimization
• Provide telepharmacy consultation to Hospital at Home team 

Perform discharge medication reconciliation and support prior authorization processes as needed 

3. Transitions of Care Support

• Perform admission medication reconciliation remotely using EHR tools.
• Assist inpatient pharmacists with discharge medication reconciliation.
• Identify discrepancies and medication-related problems.
• Ensure continuity of therapy between:
  • inpatient care
  • hospital-at-home
  • outpatient care.

4. Patient Counseling & Tele-pharmacy

Provide virtual medication counseling for patients discharged from:

• inpatient units
• hospital-at-home
• emergency departments.

Services include:

• medication education
• device teaching (inhalers, insulin, etc.)
• adherence counseling
• side effect monitoring
• medication access support.

5. Post-Discharge Follow-Up

• Conduct post-discharge follow-up calls (48–72 hours) for high-risk patients.
• Assess:
  • medication adherence
  • prescription access
  • adverse effects
  • therapy questions.
• Escalate issues to care teams when necessary

6. System Command Center Operations

• Support centralized pharmacy operations including:
  • after-hours coverage
  • surge staffing support
  • clinical triage
  • medication safety alerts
• Monitor health system dashboards for medication safety indicators.
• Coordinate with local site pharmacists when clinical issues arise.

7. Quality & Performance Improvement

• Participate in initiatives to improve:
  • medication reconciliation completion
  • discharge medication accuracy
  • readmission reduction
  • medication safety metrics.
• Document clinical interventions in the pharmacy analytics platform.

Education

• Doctor of Pharmacy (PharmD) or BS Pharmacy

Licensure

• Active pharmacist license (state of New York)

Training

• PGY1 residency preferred
• PGY2 residency (ambulatory care, clinical pharmacy, or administration) preferred

Experience

• 2?5 years hospital or health-system pharmacy experience
• Experience with:
  • Epic / CPOE systems
  • remote order verification
  • telepharmacy
  • medication reconciliation

Preferred Qualifications

• Experience supporting Hospital-at-Home programs
• Experience in transitions of care programs
• Board certification (BCPS / BCACP)
• Familiarity with centralized pharmacy command center models

Core Competencies

Clinical

• medication therapy management

• pharmacotherapy consultation

• medication reconciliation

• discharge medication review

Operational

• remote pharmacy workflow

• EHR order verification

• health system coordination

Professional

• communication across remote teams

• interdisciplinary collaboration

• independent clinical decision making

Non-Bargaining Unit, 600 - HSO Pharmacy - MSH, Mount Sinai Hospital

Strength through Unity and Inclusion

The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai’s unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual.

At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history.

About the Mount Sinai Health System:

Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients’ medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report’s “Best Children’s Hospitals” ranks Mount Sinai Kravis Children's Hospital among the country’s best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek’s “The World’s Best Smart Hospitals” ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.

Equal Opportunity Employer

The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization.

Compensation

The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $159000 - $190565 Annually. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.