Front Desk Agent

Property Description Nestled in the scenic Wasatch Mountains in Midway, Homestead is a historic, reimagined four-season destination set across nearly 190 acres of breathtaking natural beauty. Known for its iconic geothermal crater, championship golf course, and year-round outdoor adventure, the resort offers a unique blend of heritage charm and modern hospitality. With newly renovated accommodations, diverse dining experiences, and close proximity to world-class skiing, hiking, and fly fishing, Homestead is both a relaxing retreat and an adventure hub-creating an inspiring environment for hospitality professionals to grow, innovate, and deliver memorable guest experiences. Overview Are you a friendly and outgoing individual with a passion for creating memorable guest experiences? Join our team as a Front Desk Agent and be the welcoming face of our establishment. As a Front Desk Agent, you will play a pivotal role in ensuring our guests feel valued and cared for from the moment they arrive. Summary: - Provide exceptional customer service, creating a positive first impression for guests - Efficiently handle guest check-ins and check-outs, ensuring accuracy and efficiency - Respond promptly to guest inquiries and resolve any issues or complaints with professionalism and empathy - Assist guests with recommendations and information about local attractions, dining options, and hotel amenities - Collaborate with other departments to ensure seamless guest experiences - Maintain a clean and organized front desk area - Handle cash and credit card transactions accurately - Demonstrate a strong attention to detail and a proactive approach to guest satisfaction Join our team and embark on a rewarding career in hospitality, where you can make a difference in our guests' stay. Apply now to become a Front Desk Agent and be part of a team committed to delivering exceptional service! Qualifications - Previous experience in a customer service role, preferably in a hotel or hospitality environment - Excellent communication and interpersonal skills - Previous cash handling experience required - Strong problem-solving abilities and the ability to remain calm under pressure - Proficiency in computer systems and knowledge of hotel property management software - Outstanding organizational and multitasking skills - Availability to work flexible schedules, including evenings, weekends, and holidays - High School diploma or equivalent Benefits Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group. In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families. - Multiple Tiers of Medical Coverage - Dental & Vision Coverage - 24/7 Teledoc service - Free Maintenance Medications - Pet Insurance - Hotel Discounts - Tuition Reimbursement - Paid Time Off (vacation, sick, bereavement , and Holidays). - 401K Match Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality s delivered to our guests, our clients, our partners, and each other. EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.