Field Service Technician

Position Overview

The Field Service Technician – Level 4 will be considered a specialist for a single product line that the TSD service team supports. This level technician will demonstrate a full working knowledge of a product line including theory of operation as well as mechanics. Will provide solutions to complex problems as well as provide field and/or remote support to all technicians. Will be considered the SME on the service team and lead other technicians with support and repair as required. This position will require travel throughout the United States. This is a remote position within the Western region of the US between Texas and California - close to a major airport.

Company Overview

At FUJIFILM North America Corporation, we are many things to both consumers and business customers. We’re looking for passionate, mission-driven people to help us continue to innovate. With five operating divisions, there’s a lot of opportunity to find your niche and make an impact. Perhaps you’ll click with our Imaging Division that provides one-time-use cameras, digital printing equipment, and instax. Maybe you’ll get charged up about our Electronic Imaging Division that markets digital cameras, lenses, and accessories for content creators. Or, you might have your eye on our Optical Devices Division, which provides optical lenses for the broadcast, cinematography, videography, and industrial markets. You could be drawn to our Business Innovation Division—they develop office and commercial print solutions and enable digital transformation. And if you’re interested in tape, check out our Industrial Products Division—they develop data storage solutions. The Business Innovation Division of FUJIFILM North America Corporation is the largest graphic distributor in the US. We deliver world-class state-of-the-art solutions for Digital Printing, Production Toner Solutions, Office A3/A4 MFP Products, Packaging, and a full range of traditional Offset printing products. In addition, we are the industry leader in Color Standardization and G7 implementation. We offer a collegial culture and a flexible work environment. Our headquarters is in Valhalla, New York, a quaint town just one hour north of New York City. Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of “giving our world more smiles.” Visit: Job Description

Responsibilities

Coach and mentor internal and partner technicians with installations/repair as the SME for the product line they support.

Leads team in special projects requiring technical expertise

Recognizes technical gaps and proactively pursues solutions for the team.

Provide remote and on-site support and, repair to customers in Mexico, North and South America

Provide solutions to complex service issues by utilizing KT methodology, through data and problem analysis.

Maintain close communication with Technical Service Manager, Regional Service Manager, and the Technical Phone Support team to ensure accurate resolution of service issues

Develop strong working relationships with customers

Perform pre-installation assessment and site inspection of equipment in accordance with FUJIFILM equipment requirements

Complete and submit service activity information and paperwork timely to the appropriate group/department

Monitor and manage the return of all parts

Manage and complete all Preventative Maintenance requirements

Attend training classes (locations throughout the world), to stay current on both new and existing products

Liaison directly with product manufacturers (including overseas) Weekend work and overtime required as needed for installations, service calls and training

Conduct technical training classes for technicians

Provide sales assistance in demos and/or customer visits as needed

Monitor critical accounts and actively participate in support activities to accomplish quick and effective problem resolution

Communicate technical issues to the Technical Service Manager and technical support group

Perform related duties as assigned by manager

Required Skills/Education

High School diploma or GED equivalent

8 or more years of field service experience with industry-related product lines

Two-year electronics or mechanical engineering degree or equivalent in field experience

Field service experience with toner-based production equipment

Extensive knowledge of electronics

Computer skills with emphasis on operating systems and hardware.

Excellent organizational and time management skills.

Understand and embrace importance of communication and its role relative to the customer.

Possess necessary skills/attributes to include excellent communication skills (both verbal and written)

Working knowledge of Microsoft applications and outstanding customer service

Requires a valid state driver's license (Real ID compliant), and passport

Must be able to do extensive traveling: 70%

Desired Skills

Ability to work with cross functional teams

Strong analytical and research capabilities to evaluate opportunities and challenges and uncover new consumer insights.

Outstanding communication, interpersonal and leadership skills.

Ability to deliver a structured training class

Salary and Benefits

$40-43.25/ hour depending on experience

Medical, Dental, Vision

Life Insurance

401k

Paid Time Off

EEO Information

Fujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc. ADA Information

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department (View email address on click.appcast.io).

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