Field Service Technician - Uninterruptible Power Supply

Field Service Technician - Uninterruptible Power Supply

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

We are looking for a motivated Field Service Technician - Uninterruptible Power Supply ready to take us to the next level! If you have 5 years' experience with electrical or low-voltage systems, expert in power distribution technologies, and are looking for your next career move, apply now.

Job Description

We are looking for a Field Service Technician - Uninterruptible Power Supply to serve as the subject matter expert for Uninterruptible Power Supply (UPS) systems and related low-voltage power infrastructure. This position will be full-time and onsite across the greater urban areas of Tampa, Orlando, Broward, and Miami. The role supports advanced troubleshooting, system optimization, vendor oversight, and maintenance leadership to ensure power continuity and infrastructure reliability. This is a full-time contract role and an onsite position with heavy travel expectations. Company vehicle will be provided.

What You'll Do

• Act as the subject matter expert for UPS systems and facility power infrastructure
• Lead complex diagnostics and corrective maintenance for UPS systems and related components
• Monitor preventive maintenance programs to maximize system uptime
• Manage maintenance contracts and ensure compliance with SLAs and reporting requirements
• Monitor vendor performance, review invoices, and verify adherence to contractual obligations
• Coordinate with vendors for upgrades, replacements, and warranty claims
• Provide technical guidance and training for technicians and team members
• Analyze system performance data and recommend improvements for efficiency and reliability
• Develop and maintain technical documentation, including SOPs, troubleshooting guides, and reports
• Ensure adherence to OSHA safety standards and organizational protocols
• Respond to critical incidents and provide on-call support as required
• Maintain preventive and corrective maintenance records
• Evaluate and maintain budget records

What You'll Need

Required:

• Minimum 5 years of experience in electrical or low-voltage systems, with UPS specialization
• Expert knowledge of UPS systems and power distribution technologies
• Proficiency in interpreting schematics, wiring diagrams, and technical manuals
• Skilled in advanced diagnostic tools and remote troubleshooting software
• Ability to analyze and perform cost-benefit analysis for UPS replacement or maintenance
• Strong understanding of lifecycle asset management principles
• Ability to lead projects and mentor technical staff
• Excellent analytical and communication skills
• Familiarity with contract management and vendor compliance processes
• Skilled in data and record management
• Valid Class E Driver's License
• On-call availability and willingness to travel overnight as needed
• Ability to travel and stay overnight for up to one week

Preferred:

• Advanced technical training in UPS systems or equivalent experience
• OSHA 10-hour Safety Course (required within one year of hire)

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards
• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

EEO Statement: It is the policy of Computer Aid, Inc. (CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.

$28 - $32 per hour. The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.