Remote Client Experience Team Lead
Lever HQ
New York, NY
- Remote job
Ubiquity Retirement and Savings (dba Decimal Inc) is seeking a Team Lead of Client Experience to drive service quality for enterprise users across telephony, chat, SMS, and email channels. You will mentor the team, track metrics, and implement approved CX strategies to raise satisfaction and reduce escalations. You will partner with product and operations to optimize processes, coach team members, and ensure consistent delivery of high‑impact service within a fully remote setup. #J-18808-Ljbffr Lever
Vacancy posted 4 days ago
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