Client Success- Team lead and Onboarding Specialist
$25 per hourenCappture
CS Team Lead & Onboarding Specialist
enCappture · Remote (US or Canada) · Contract / 1099 · $25–$30/hr
enCappture builds custom-branded mobile apps for home care agencies. After sales closes, you are the first person the new client meets.
This role combines trainer, project manager, and client success for the first 30 days after launch. You will also lead a small pod of Mobile Coaches (some junior, some offshore), providing direction, QA, and account assignment. Note: This is a hands-on lead role, not a big-company people-manager job.
The Work- Client Onboarding: Run kickoff meetings, train agency teams on the CMS dashboard, and keep the 30-day launch timeline on track.
- App Store Coordination: Work directly with Product and Tech to coordinate App Store and Google Play deployments.
- Operations & Tools: Track project deliverables in HubSpot, ClickUp, Google Workspace, Zoom, Slack, and basic Canva.
- Account Handoff: Seamlessly hand off accounts to the ongoing Mobile Coach post-launch.
- Reporting: Report directly to the Manager of Client Success.
- Employment Type: Contract / 1099 (invoiced, non-W2).
- Benefits: None (no PTO or health insurance; hourly rate reflects total package).
- Starting Rate: $25/hour standard start rate.
- Growth Potential: 90-day review to increase up to $30/hour based on performance and experience.
- Location & Hours: Fully remote (United States or Canada only). Flexible scheduling working EST hours.
Experience: 1–3 years in client success, onboarding, or account coordination preferred. Strong individual contributors ready to transition into a lead role are welcome.
Skills: Clear and confident communication on video, highly organized, and able to teach software effectively without a technical background.
Requirements: Authorized to work in the US or Canada, reliable high-speed internet, and availability during EST business hours.
Contractor Mindset: Comfortable invoicing as an independent contractor and managing your own taxes and benefits.
How to ApplySend a short note highlighting a past launch you managed (or a complex client situation you resolved) and why this role fits your background, along with a resume. No formal cover letters required.
Vacancy posted 2 days ago
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