Sr. Network Manager

Job Description

Job Description

We are looking for an experienced Sr. Network Manager to guide the performance, security, and long-term direction of enterprise network infrastructure in Manchester, Connecticut. This position blends technical leadership with team oversight, ensuring dependable voice and data connectivity across business locations while driving scalable solutions that support operational growth. The role also works closely with cross-functional partners, manages high-priority issues, and helps maintain strong service delivery standards in a dynamic environment.

Responsibilities:
• Lead the planning, administration, and enhancement of enterprise voice and data networks across corporate, retail, and distribution environments.
• Direct network engineering activities while supervising internal staff and offshore resources to maintain service quality and execution standards.
• Resolve complex network incidents and act as an escalation point for critical performance, availability, and security issues.
• Partner with business and technical teams to deliver infrastructure projects that improve resilience, scalability, and operational efficiency.
• Oversee routing, switching, wireless, SD-WAN, firewalls, and secure remote connectivity to support reliable enterprise communications.
• Manage network monitoring practices and operational processes to identify risks early and drive timely corrective action.
• Coordinate with vendors and service providers on support, procurement, lifecycle planning, and issue resolution.
• Support on-call escalation needs and participate in after-hours activities such as deployments, cutovers, and operational support when required.• 5+ years of experience in network engineering, network operations, or infrastructure leadership roles.
• Strong background with Cisco networking technologies, including routers, switching platforms, firewalls, and related enterprise solutions.
• Demonstrated experience in network design, architecture, and support within complex multi-site environments.
• Knowledge of Layer 3 networking concepts and protocols, along with secure connectivity solutions such as VPNs and disaster recovery networking.
• Proven ability to lead technical teams through coaching, workload management, hiring, and performance development.
• Experience troubleshooting advanced network issues and communicating technical findings clearly to both technical and business stakeholders.
• Familiarity with network security, wireless environments, and proactive monitoring tools used to maintain stable operations.
• Working knowledge of tools such as Microsoft Visio and other documentation platforms used for network planning and design.