Senior Technical Support Specialist

We are growing as a modern, client-focused Managed Services Provider (MSP) that supports small and mid-sized businesses through advanced IT solutions, cybersecurity, and strategic consulting. We go beyond break/fix support our mission is to deliver scalable, secure, and future-ready technology environments.As a small, agile team, every hire makes a real impact. Were looking for a Senior IT Support Engineer who thrives in a fast-paced, do-it-all environment and is confident leading projects, solving complex issues, and working directly with clients.What Youll DoProvide Tier 2/3 support for desktops, servers, networks, cloud services, and cybersecurityLead and execute infrastructure and cloud projects (migrations, deployments, upgrades)Build trusted relationships with clients through exceptional service and technical leadershipManage and support environments built on Microsoft 365, Windows Server, Active Directory, and Azure ADUse RMM and PSA tools like for monitoring, automation, and ticketingDocument systems, configurations, and SOPsMentor junior team members and contribute to team knowledge and process improvementsWhat You Bring5+ years of professional experience in IT support, systems administration, or MSP workStrong technical foundation in:Microsoft 365, Exchange Online, Azure ADWindows Server, Group Policy, DNS/DHCPNetwork configuration and troubleshooting (firewalls, VPNs, VLANs)Desktop and application support (Windows/macOS)Experience managing and delivering IT projectsExcellent communication and documentation skillsA proactive, self-starting mindset with a customer-first attitudeFamiliarity with PowerShell or other scripting is a plusBonus SkillsExperience with VoIP platforms (e.g., 3CX, RingCentral)Familiarity with cybersecurity tools (EDR, MFA, compliance frameworks, SIEM)Experience with cloud migrations, backup solutions, or SaaS integrationCertifications (a plus):Microsoft (MCP, MCSA, MS-900, AZ-104, etc.)CompTIA (A+, Network+, Security+)Cisco (CCNA), Fortinet, or other vendor-specific credentialsBenefitsWe offer a comprehensive and competitive benefits package designed to support your personal and professional growth:401(k) with company matchingHealth, dental, and vision insuranceHealth savings account (HSA)Life insurancePaid time offParental leaveFlexible scheduleTuition reimbursementProfessional development assistanceRetirement planWhy Us?Were not your typical MSP. We move fast, solve problems thoroughly, and make space for growth. Youll have autonomy, variety in your day-to-day work, and the chance to help shape the future of our services. We believe in hiring great people and then getting out of their way.
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