Senior Technical Support Specialist — Complex Escalations
ProducePay
Relay is looking for a Technical Support Specialist III in Raleigh, NC to join its customer support team. In this role, you will tackle complex technical challenges and enhance team productivity through effective documentation and knowledge management. The ideal candidate should possess over 5 years of technical support experience and be proficient with tools such as Zoho and HubSpot. This is a unique opportunity to influence the customer experience while collaborating with various teams. We offer a fully paid health insurance package and a variety of wellness perks. #J-18808-Ljbffr ProducePay
$47k - $55k
...Senior Service Desk Analyst Req number: R777... ...will deliver Level 1 support to end users in a healthcare... ..., customer-obsessed technical professional who... ...Analyst handles the most complex incoming contacts, mentors... ...tasks Handle escalated and complex contacts that...SeniorFull timeContract workWork at officeLocal areaRemote workWorldwideAfternoon shift$120k - $130k
Senior Technical Specialist, Platform Support Position Summary: The Sr. Technical Specialist, Platform Services will ensure technology is... ...projects Triage and troubleshoot and resolve escalated production issues on a complex mission critical application Perform root...SeniorWork at office3 days per week- ...Senior Help Desk Technician Immediate need for a talented... ...tickets for all customers supported by the client Integrated... ...contracts. Act as primary technical resource in critical event... ...changes and follow escalation processes for complex technical issues Operating...SeniorContract workImmediate startShift workNight shiftWeekend work
$100k
...Team: The Customer Support team is the frontline... ...pride in resolving complex issues with clarity... ...We are seeking a Technical Support Specialist III to serve as the team... ...Technical Expertise & Escalation Support: Serve as the team's senior technical authority -...SuggestedTemporary work- ...The Team: Celonis Support Services team operates... ...customers face, and provide technical support for Celonis On-... ..., drive, and resolve complex Tickets, which have been forwarded or escalated to 2nd Level, according... ...environments Have senior customer communication...SeniorFull timeWork at officeLocal areaImmediate startRemote workWorldwideFlexible hours
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- ...Title: Senior Technical Support Engineer – Research Solutions Location: Hybrid – Raleigh, NC; Boston, MA; or Dallas, TX Duration... ...supporting Research Solutions, you will serve as an escalation point for complex technical issues and work closely with engineering,...SeniorContract work
$55.25k - $65k
A leading commercial real estate firm is seeking a Senior Project Designer in Raleigh, North Carolina. The ideal candidate will lead complex design projects, support junior designers, and collaborate with clients to maximize design outcomes. Applicants should have at least...Senior- A reputable engineering consulting firm is seeking a Senior Structural Engineer to lead structural engineering efforts on complex projects. This role involves providing technical leadership, overseeing design and analysis, and mentoring junior staff. Candidates should have...SeniorRemote work
- ...while maintaining the flexibility that supports both productivity and work-life balance. Position Overview Senior TSEs handle more complex technical cases, mentor junior engineers, and... ...analyze and summarize key findings. Escalate product issues, defects, or platform...SeniorWork at officeWorldwideShift workRotating shift3 days per week
$62.7k
...: JOB SUMMARY This role provides critical sales account support for HM Insurance Groups' Stop Loss Business Unit, facilitating... ...incumbent will be instrumental in assisting the sales team by managing complex, stop loss sales cycle tasks and acting as a primary point of...SeniorFor contractorsWork at officeLocal area$210k
Flatiron Construction Corp is seeking a Project Manager in North Carolina to lead complex projects, ensuring timely execution and adherence to contract specifications. Candidates should have over 15 years of construction management experience, a valid driver’s license,...SeniorContract work$18.5 - $42.35 per hour
Hispanic Alliance for Career Enhancement in North Carolina seeks a dedicated Medical Claims Specialist. This full-time role involves reviewing and adjudicating complex medical claims, ensuring compliance with policies and regulations, and mentoring team members. Candidates...SeniorHourly payFull time- ...candidate will be expected to be on-site regularly throughout the engagement. This resource will support the Client HIEA Medicaid Services (HMS) project by leading technical assistance work for Client HIEA as we work with participants and their electronic health record...Senior
- ...demands to travel. Job Description: OnBase Applications Support Coordinator will have experience in managing applications, with... ...and collaboration with offshore teams. This role demands both technical proficiency and excellent communication skills to ensure the delivery...SeniorLive inLocal areaFlexible hours
- A leading legal technology company is looking for a Senior Technical Support Engineer to handle complex technical cases, mentor junior engineers, and collaborate with cross-functional teams to ensure customer satisfaction. This hybrid position located in Raleigh, NC requires...SeniorWorldwide
- ...Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets... ...Candidate will manage Corporate Security applications from an on-going support perspective as well as lifecycle and change management....SeniorImmediate start
$104k - $130k
...Joining Collibra's Customer Support Team Collibra is looking for a Senior Customer Support Engineer II to identify code defects in Collibra's software... ...Engineers at Collibra are responsible for Analyzing complex customer issues to determine the root cause....SeniorWork experience placementWork at officeFlexible hours2 days per week$96.8k - $251.6k
...Description The Senior Principal AI Agent /... ...Staff-level, hands-on technical leadership role responsible... ...human-in-the-loop escalation. Build... ...cost efficiency, and supportability for the systems delivered... ...tests, and debugging in complex distributed...SeniorTemporary workFlexible hours$115.4k - $251.6k
...About the Role As an Senior Principal Product... ...clinical, compliance, support, operations, and go-to... ...teams. You will translate complex healthcare needs into... ...analytical thinking, technical fluency, and customer... ...messaging. Help triage escalations, incidents, and...SeniorTemporary workFlexible hours- ...management (EAM) software solutions that support the management life cycle for... ...and operations. Job Summary: Technical Support Specialist plays a critical role in the customer... ...and Cloud teams to quickly resolve escalations. Own being the technical liaison...Temporary workCasual workImmediate startRemote work
$64k - $88k
...role: Deliver best-in-class, seamless, consistent 24x7 Technical Support for Care Communications. Solve our customer and patient issues... ...compliance and continuous improvement. Collaborate and escalate issues appropriately with internal teams and leadership....Temporary workWork at officeRemote workWork visaFlexible hours- ...IT Support Technician The IT Support Technician will support daily... ...of Tier I IT support, escalating to Tier II/III support if needed... ...Providing advanced Tier I technical support across computing platforms... ...and process requirements of complex applications systems. Our...Work experience placementWork at officeLocal area
- ...point of contact for internal employees needing technical assistance with hardware, software, applications... ...documented procedures and knowledge base articles. Escalation: Escalate unresolved or complex issues to L2/L3 support teams, ensuring complete documentation and...Work experience placementWork at office
- ...of an Application/Production Support Help Desk analyst to assist with... ...issues or, if required, escalating system issues to developer staff... ...closely with business and technical teams to troubleshoot issues... ...multiple groups to work through complex issues that include replicating...Temporary workLocal areaImmediate start
$15.5 per hour
...Level 1 Help Desk Technician provides first-line support to end-users experiencing technical issues. This role involves troubleshooting hardware... ...software problems, resolving basic IT issues, and escalating more complex problems to higher-level support teams as needed....Contract workTemporary workRemote workWeekend work$52.9k - $68.69k
...Customer Service Representative provides first-level technical support for users of enterprise IT services in a highly regulated... ...resolution. Follow established workflows and escalation paths to route complex or high-impact issues to specialized support teams while...Contract workWork experience placementWork at officeRemote work- ...Position Overview The Senior Technical Support Engineer, MI - I (Tier 1) provides highly visible... ...customers. This role focuses on more complex issue and is the second level support... ...the Technical Assistance Center (TAC) escalation process to move cases, in a timely...SeniorLocal areaRemote workFlexible hoursNight shiftWeekend work
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