Senior Technical Support Specialist — Complex Escalations
ProducePay
Relay is looking for a Technical Support Specialist III in Raleigh, NC to join its customer support team. In this role, you will tackle complex technical challenges and enhance team productivity through effective documentation and knowledge management. The ideal candidate should possess over 5 years of technical support experience and be proficient with tools such as Zoho and HubSpot. This is a unique opportunity to influence the customer experience while collaborating with various teams. We offer a fully paid health insurance package and a variety of wellness perks. #J-18808-Ljbffr ProducePay
$120k - $130k
Senior Technical Specialist, Platform Support Position Summary: The Sr. Technical Specialist, Platform Services will ensure technology is... ...projects Triage and troubleshoot and resolve escalated production issues on a complex mission critical application Perform root...SeniorWork at office3 days per week$100k
...incredibly talented, supportive teammates who make the... ...pride in resolving complex issues with clarity and... ...We are seeking a Technical Support Specialist III to serve as the team... ...Technical Expertise & Escalation Support: Serve as the team's senior technical authority -...SuggestedTemporary work- ...LLC in North Carolina is looking for an insurance Underwriter to evaluate and negotiate insurance risks. The role involves managing complex cases while ensuring exceptional service and maintaining communication with agents and carriers. The ideal candidate will possess...Senior
- ...leading advisory firm in Raleigh, NC seeks a Tax Senior Manager to provide strategic leadership for complex tax engagements. Ideal candidates should have over... ...engaging in business development efforts. The firm supports career growth and offers competitive benefits including...Senior
- A construction management firm is seeking a Project Manager in Raleigh, NC, to lead technically complex projects. Responsibilities include managing budget and schedule, overseeing engineering teams, and interacting with stakeholders. The ideal candidate will have over 1...Senior
- A leading construction company is seeking a Senior Superintendent to manage and execute multiple complex projects. This role involves team management, safety culture leadership, and ensuring timely project completion. The ideal candidate will have over 10 years of construction...Senior
- ...professional with deep technical expertise and a proven track... ..., scaling, and securing complex infrastructure. In this senior role, you'll serve as a... ...subject matter expert — supporting the architecture and... ...Manager. Serve as an escalation point for complex technical...SeniorRemote work
- ...while maintaining the flexibility that supports both productivity and work-life balance. Position Overview Senior TSEs handle more complex technical cases, mentor junior engineers, and... ...analyze and summarize key findings. Escalate product issues, defects, or platform...SeniorWork at officeWorldwideShift workRotating shift3 days per week
- Walbridge has an exciting opportunity for a Senior Electrical Estimator to lead estimating efforts on large, complex projects. This role involves technical direction, mentoring team members, and ensuring the accuracy of estimates. The ideal candidate will hold a Bachelor...Senior
$55.25k - $65k
A leading commercial real estate firm is seeking a Senior Project Designer in Raleigh, North Carolina. The ideal candidate will lead complex design projects, support junior designers, and collaborate with clients to maximize design outcomes. Applicants should have at least...Senior- Plexus Corp. in Raleigh, North Carolina, is seeking an Engineering Project Manager to oversee complex engineering projects. You will lead customer development efforts and manage expectations, ensuring successful financial execution of projects. The ideal candidate holds...Senior
$210k
Flatiron Construction Corp is seeking a Project Manager in North Carolina to lead complex projects, ensuring timely execution and adherence to contract specifications. Candidates should have over 15 years of construction management experience, a valid driver’s license,...SeniorContract work$130k - $180k
A leading national contractor is seeking a Senior Preconstruction Manager in Raleigh, North Carolina. In this high-impact role, you will lead preconstruction efforts for complex projects, deliver feasibility studies, and manage the full lifecycle of preconstruction activities...SeniorFor contractors- FREEDOM SOLUTIONS GR is seeking a Manager, Technical Support to lead a team of Technical Support Engineers in Raleigh, NC. The role involves... ...across Litera's products. Responsibilities include managing escalations, overseeing daily operations, and fostering a strong team...
$84.15k - $140.18k
...their designated region.ResponsibilitiesThe Regional Supervisory Principal (RSP) is responsible for resolving escalated, complex issues received by the supporting supervisory team.Responsible for maintaining ongoing relationships to HOS advisors and/or OSJ managers by...SeniorWork at officeWork from homeHome office- ...Hybrid Technical Assistance Position Typical Experience: 60-84 months. This is a hybrid position. The candidate will be expected to... ...onsite regularly throughout the engagement. This resource will support the NC HIEA Medicaid Services (HMS) project by leading technical...SeniorHourly payFor subcontractor
- Belcan Corporation is seeking an IT End User Support Analyst - Level 2 in Raleigh, NC. This role focuses on supporting the installation, configuration, and maintenance of corporate end user computing environments. Ideal candidates should have at least 5 years of experience...Senior
- DPR Construction is seeking an Application Support Analyst to provide operational and technical support for Microsoft 365 and other collaboration platforms. The ideal candidate will troubleshoot application issues and work directly with users to enhance productivity. Applicants...Senior
$92k - $123.8k
Technical Specialist - Senior This resource will support the NC HIEA Medicaid Services (HMS) project by leading technical assistance work for NC HIEA as we work with participants and their electronic health record (EHR) vendors on implementing, improving, and maintaining...SeniorContract work- A leading legal technology company is looking for a Senior Technical Support Engineer to handle complex technical cases, mentor junior engineers, and collaborate with cross-functional teams to ensure customer satisfaction. This hybrid position located in Raleigh, NC requires...SeniorWorldwide
- ...Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets... ...Candidate will manage Corporate Security applications from an on-going support perspective as well as lifecycle and change management....SeniorImmediate start
$79.2k - $178.1k
...motivated, and diverse people and given the autonomy and support to do your best work. It is a dynamic and flexible workplace... ...any workload in the cloud!!! Responsibilities As a Senior Member of Technical Staff, you will own the software design and development for...SeniorTemporary workFlexible hours$99.6k - $223.4k
...impact role where you will shape both technical architecture and product... .... Customer Impact & Technical Escalation Serve as escalation point for complex customer issues beyond Tier 1/2.... ...all with competitive benefits that support our people with flexible medical,...SeniorFull timeTemporary workRemote workFlexible hours$150k
Triangle Divorce Lawyers in Raleigh, North Carolina, is seeking a Senior Family Law Attorney with 13+ years of experience. This role... ...significant influence and opportunities for professional growth within a supportive environment. The ideal candidate will handle advanced family...Senior$96.8k - $306.4k
...Job Description The Senior Principal AI Agent /... ...-level, hands-on technical leadership role responsible... ...human-in-the-loop escalation. Build production-... ...cost efficiency, and supportability for the systems delivered... ..., and debugging in complex distributed...SeniorTemporary workFlexible hours$19.5 - $20.5 per hour
...range of services to the customer Provides complex and unique technical troubleshooting assistance, accurately assesses... ..., and log all customer interactions for escalated matters Mobile telephony and device support Video Conference Unit Troubleshooting IP...Hourly payFull timeTemporary workWork experience placementWork at officeLocal areaRemote workRelocationFlexible hours- ...primary point of contact for IT support related to Epic EHR and other... ...integrationsTroubleshoot complex application, workflow, and account... ..., system upgrades, and Technical Dress Rehearsals (TDRs) Collaborate... ...organizational policies Escalate critical incidents and...Remote work
- ...) Provides advanced Epic EHR support across 13 facilities. Fully remote... ...(7AM-3:30PM EST). Resolves technical issues, manages access, and... ...IT systems. *) Troubleshot complex application, account, and... ...all technical activities. *) Escalate critical issues and downtime...Immediate startRemote workDay shift
$52.9k - $68.69k
...Customer Service Representative provides first-level technical support for users of enterprise IT services in a highly regulated... ...resolution. Follow established workflows and escalation paths to route complex or high-impact issues to specialized support teams while...Contract workWork experience placementWork at officeRemote work- ...management (EAM) software solutions that support the management life cycle for... ...and operations. Job Summary: Technical Support Specialist plays a critical role in the customer... ...and Cloud teams to quickly resolve escalations. Own being the technical liaison...Temporary workCasual workImmediate startRemote work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Senior Technical Support Specialist — Complex Escalations. Be the first to apply!
- remote support technician Raleigh, NC
- junior IT service management analyst Raleigh, NC
- personal computer support technician Raleigh, NC
- customer support analyst Raleigh, NC
- systems support technician Raleigh, NC
- help desk administrator Raleigh, NC
- decision support analyst Raleigh, NC
- technical support assistant Raleigh, NC
- technical analyst Raleigh, NC
- technical assistant Raleigh, NC

