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Senior Technical Support Specialist — Complex Escalations

ProducePay

Relay is looking for a Technical Support Specialist III in Raleigh, NC to join its customer support team. In this role, you will tackle complex technical challenges and enhance team productivity through effective documentation and knowledge management. The ideal candidate should possess over 5 years of technical support experience and be proficient with tools such as Zoho and HubSpot. This is a unique opportunity to influence the customer experience while collaborating with various teams. We offer a fully paid health insurance package and a variety of wellness perks. #J-18808-Ljbffr ProducePay

Vacancy posted 4 days ago
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