Technical Support Manager: Escalations & Ops
FREEDOM SOLUTIONS GR
FREEDOM SOLUTIONS GR is seeking a Manager, Technical Support to lead a team of Technical Support Engineers in Raleigh, NC. The role involves ensuring high-quality customer outcomes across Litera's products. Responsibilities include managing escalations, overseeing daily operations, and fostering a strong team culture. Candidates should have considerable experience in technical support and leadership, preferably in SaaS. A comprehensive benefits package is offered, supporting work-life balance and career growth. #J-18808-Ljbffr FREEDOM SOLUTIONS GR
- Litera is seeking a Manager, Technical Support in Raleigh, NC, to lead a team of Technical Support Engineers. This role focuses on enhancing customer experiences by managing escalations and driving team performance and accountability. Strong candidates will have experience...Suggested
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Allied Universal is seeking an Enterprise Account Portfolio Manager in Raleigh, NC to support a large technology client. You will build strong relationships with enterprise security executives while managing financial performance and operational metrics. This role requires...- ...maintaining the flexibility that supports both productivity and work-... ...TSEs handle more complex technical cases, mentor junior... .... Key Responsibilities Case Management Deliver end-to-end case management... ...and summarize key findings. Escalate product issues, defects, or...Work at officeWorldwideShift workRotating shift3 days per week
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...health services, we empower our clinicians, support our teams, and prioritize care that... ...environment. The Front Office Coordinator manages front desk and general administrative... ...services Recognize situations requiring escalation and use effective de-escalation...Hourly payFull timeWork at office$68k - $174.13k
...candidates** The Director, Pharmacy Client Management leads a team of account executives,... ...portfolios to align with strategic goals and support client retention. Model leadership... ...client stakeholders. Serve as the primary escalation point for client issues, ensuring timely...Hourly payFull timeContract workWork experience placementLocal area- ...providing operational excellence, financial management, team leadership and relationship... ...targets. All activities will be performed in support of the strategy, vision and values of JE... ...& Issue Resolution: Serves as escalation point for all project, financial, business...For subcontractorNight shift
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...Summary Join Fortune 7 CVS Health as a Sr. Manager, Frontline Support Engineering to lead our organization’... ...a high-performing customer and/or technical support organization. This role... ...friction in support interactions. Act as an escalation point for critical or high‑impact...Hourly payFull timeTemporary workWork experience placementLocal area- ...Staffing is currently recruiting for an Office Manager for an established company in Raleigh.... ...effective supervision of the Operations Support Section. This role is a central point of... ...for facilities-related budgets and Ops Support section budget Provide support to...Work experience placementWork at office
- ...every step so the next person (or agent) is faster. Work the escalation path between AI agents and senior engineers. Catch what agents... ...looking for 1+ years in a service desk, help desk, or desktop support role (or equivalent hands‑on experience). Working knowledge...
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NC State University is seeking a Temporary Technical Operations Manager to oversee business-critical processes involving digital tools and data management... ...as well as handling a portfolio of digital tools to support students and stakeholders. Ideal candidates should possess...Hourly payTemporary workFlexible hours$63.75k
...comprehensive benefits package designed to support your health, well-being and future -... ...Pay: Get paid every week so that you can manage your money on your terms.Free BJ’s Memberships... ...resolve operational issues with minimal escalation.Support Special Initiatives and...Weekly payTraineeshipSeasonal workFlexible hoursShift work- ...processes. Initiate Change Controls and change management processes. Monitor and communicate Key... ...targets are met. Identify points of escalation appropriately. Serve as the main point... ...relationships with clients and internal customers. Support the Client Services organization in the...
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...groups ensuring accurate, timely, and high-quality support across all service and administrative needs. Manages inquiries, resolves issues, coordinates with... ...appropriate solutions and approve exceptions or escalated items within authority limits. Collaborate with client...Work at office- ...critical Payment Operations programs in a hybrid setup, working 3 days a week in the office. Candidates should have 8+ years of project management experience in complex organizations, with skills in Agile delivery and stakeholder communication. This 12-month contract may...Full timeContract workWork at office3 days per week
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