Technical Support Manager: Escalations & Ops
FREEDOM SOLUTIONS GR
FREEDOM SOLUTIONS GR is seeking a Manager, Technical Support to lead a team of Technical Support Engineers in Raleigh, NC. The role involves ensuring high-quality customer outcomes across Litera's products. Responsibilities include managing escalations, overseeing daily operations, and fostering a strong team culture. Candidates should have considerable experience in technical support and leadership, preferably in SaaS. A comprehensive benefits package is offered, supporting work-life balance and career growth. #J-18808-Ljbffr FREEDOM SOLUTIONS GR
$10k
...interest with their current manager. Please share this direct link... ...activities across customer support engagements. This role focuses... ...performance improvement plans Support escalations related to quality or service... ...questions: TGS_Talent_Ops@teksystems.com . Eligibility...SuggestedContract workTemporary work- ...billion in digital media under management and more than 1,200 employees... ...Love Growth. Hate Waste. We support 100% remote work for this... ...and QA issues; lead critical escalations; monitor outcomes, run after‑... ...Product, Analytics, Channels, Ops/Finance) to unlock outcomes;...SuggestedRemote work
$96k - $205.25k
About the Role Itron is looking for a Technical Support & Solutions Manager to build, lead, and elevate our enterprise support function for critical... ...support processes. Define SLAs, severity classifications, escalation paths, and communication frameworks, oversee ticket...Suggested$25 - $41 per hour
...Technology Solutions provides nonstop global IT support to Amazon Operations as a vital piece to... ...and specialized skills to implement technical solutions and provide high quality... ...production hours. - Interacting with management and staff to provide analytical and technical...SuggestedHourly payCasual workLocal areaRemote workWorldwideFlexible hoursShift work- Core Sound Imaging is seeking a high-impact Manager of Customer Service Operations in Raleigh, NC to lead their support team in the medical imaging space. The ideal candidate will possess 5+ years of experience in managing customer support in a B2B SaaS environment and...Suggested
$20 - $30 per hour
A growing behavioral health practice is seeking a part-time Office Manager to support client experience and daily operations. This role involves managing client communications, scheduling, billing support, and administrative coordination. The ideal candidate is highly...Hourly payFull timePart timeWork at officeShift work$110k - $155k
PerkinElmer is hiring a Manager for Operational Excellence to lead teams and oversee projects in the biopharmaceutical sector. The ideal candidate will have 8-14 years of experience and a strong background in Lean and Six Sigma methodologies. Located in Raleigh, NC, this...$67.9k - $132.5k
...end users receive timely, high-quality support for incidents and service requests. The role manages ticket queues, staff assignments, and escalations so response and resolution targets... ...escalations for complex or high-impact technical issues, coordinating with higher-tier...Contract workWork at officeShift work- ...Exec Director, Cloud Ops and Infrastructure Syneos Health is a leading fully... ...range of business-critical services that support our business. Every role within... ...progression; supportive and engaged line management; technical and therapeutic area training; peer recognition...Contract work
$90k - $100k
...Companies is seeking a Contact Call Center Manager for a leading organization within the... ...day operations of a contact/call center supporting inbound and outbound customer interactions... ..., and employee engagement. Handle escalated customer issues and ensure timely and effective...- Pharmaceutical Call Center Manager - Hybrid Updated: April 23, 2026 Location: Raleigh, NC... ...Interview, select, train, and support/coach full‑time and temporary Engagement... ...department contact for all client issue escalations. Ensure SOPs are adhered to and work with...Full timeTemporary workFlexible hours
$84.52k - $117.48k
Job Profile: RCM Sr Manager Client Executive - M3 US Compensation Range: $84,520-$117,48... ...denial trends). Partner with AVP to resolve escalations and implement corrective actions. Lead,... ...challenges and improve workflows. Support sales discovery calls and represent RCM...- 091 Cigna Health & Life Ins. Co. is seeking a Senior Manager to lead marketing operations, including strategic planning and financial management. This role will drive the planning process and ensure successful adoption of new initiatives. The ideal candidate has a Bachelor...Work at office
$60k - $70k
Guardian Dentistry Partners in North Carolina is looking for a dedicated Practice Manager to lead their dental practice. The role involves directing daily operations, supervising staff, and achieving clinical and financial quality goals. Ideal candidates will have strong...Work at office- ...hardware, not just a relationship manager who has to relay every technical question Projects span hardware... ...report on delivery status, and handle escalations directly — without requiring... ...technical background, or technical ops with client exposure ~ Hands‑on familiarity...Contract workFor contractorsRemote workShift work
- ...maintaining the flexibility that supports both productivity and work-... ...Position Overview The Technical Support Engineer (TSE) at... ...Deliver end-to-end case management: intake, troubleshooting, resolution... ...summarize key findings. Escalate product issues, defects, or...Work at officeWorldwideShift workRotating shift3 days per week
- ...Position Overview The Senior Technical Support Engineer, MI – I (Tier 1) provides highly visible... ...role requires a firm grasp of time management and organizational skills. To meet... ...the Technical Assistance Center (TAC) escalation process to move cases, in a timely...Local areaRemote workFlexible hoursNight shiftWeekend work
- ...on our top-rated services and support to accelerate their digital... ...hours: 12pm - 8pm EST A technical support engineer (TSE) is a key... ...external and internal customers • Manage service requests through... ...solving, replication, and escalation • Update information repositories...Work at officeNight shiftWeekend work
- ...Customer Support Engineer VAST Data is looking for a Customer... ...intelligence. "VAST's data management vision is the future of the... ...be regarded as a VAST Data technical expert and, as such, you will... ...daily technical operations and escalations. You will be a part of VAST...Work experience placementShift workWeekend work
$21.97 - $42.88 per hour
...Job Description Support Engineer - Oracle Health Locations: Kansas City, MO | Nashville... ..., you will provide functional and technical support for the Oracle Health Electronic... ...platforms Collaborate cross-functionally to escalate and resolve complex or critical issues...Hourly payTemporary workFlexible hoursWeekend work3 days per week$72k - $90k
...We are looking for a Customer Support Engineer to own customer-facing technical work end-to-end, including the cases... ...as an independent practitioner - managing customer interactions directly,... ...that are complex, nonstandard, or escalated Lead customer interactions independently...Full timeRemote work$16 - $35 per hour
...throughout their stay. The Front Desk Supervisor assists with daily front desk operations, supports Front Desk Agents during busy shifts, handles escalated guest concerns, and helps manage the check-in and check-out process to ensure efficiency and accuracy. Responsibilities...Hourly payFull timeShift workNight shiftAfternoon shift$50k - $90k
TEK Systems in Cary, NC is seeking a Delivery Lead for Customer Service Quality Control Operations. This role centers on ensuring services meet contractual commitments and quality standards while collaborating with client stakeholders and internal teams. Ideal candidates...- ...Title: Senior Technical Support Engineer – Research Solutions Location: Hybrid – Raleigh, NC... ...Research Solutions, you will serve as an escalation point for complex technical issues... ...environments. Key Responsibilities • Own and manage complex customer technical issues from...Contract work
£20.5 - £25.64 per hour
Prime-Appointments is looking for an Office Manager in North Carolina to oversee various departments such as Sales Progression and Estate Management. This full-time role demands strong leadership, communication, and organizational skills while managing office operations...Hourly payFull timeWork at office$68k - $174.13k
...candidates** The Director, Pharmacy Client Management leads a team of account executives,... ...portfolios to align with strategic goals and support client retention. Model leadership... ...client stakeholders. Serve as the primary escalation point for client issues, ensuring timely...Hourly payFull timeContract workWork experience placementLocal area- About The Role As the Manager of Client Success, you will lead our... ...regardless of size. You will lead a supportive, high-trust team and provide... ...culture. Nice To Have Technical Literacy: Ability to work... ...data visualization tools. CS Ops Familiarity: Experience selecting...Remote workWork from homeFlexible hours
- ...You will have the flexibility to manage your days in support of our commitment to work/life balance... ...and assisting in the preparation of technical articles and publications. Basic... ...superiors informed of progress and issues, escalating challenges appropriately, and...Work at officeLocal area
- ...are: Action1 is an autonomous endpoint management platform trusted by thousands of... ...Responsibilities: Providetimely, efficient technical support with prompt responses to customer inquiries... ...customer-reported issues and escalate confirmed problems to theappropriate teams...Remote workFlexible hours
$80k - $85k
Piper Companies is seeking a Technical Support Engineer for a technology firm in the Raleigh Durham, North Carolina.The Technical Support... ...customers to troubleshoot technical issues Communicate and escalate complex technical issues Collaborate with colleagues to seek...Work experience placementWork at office
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