Hospitality & Guest Services Coordinator

The Respite & Revelry Co. is looking for a Hospitality & Guest Services Coordinator — someone who lights up talking to people, notices the details others miss, and genuinely loves this city, without getting rattled when things get busy. You'll be the voice guests hear from their first message to well after checkout, making sure every stay feels effortless, while also handling the administrative work that keeps our properties running smoothly.

We're a Charleston-born hospitality and real estate company on the rise — growing a portfolio of boutique short-term rental brands, including The Manor and Guesthouse Charleston, and building a name for hospitality that actually feels personal. This is a great time to join us: we're a small, hands-on team where your work is visible and your ideas carry weight, and there's real room to grow.

Key Responsibilities

Guest Services

• Provide high-touch guest service before, during, and after every stay — make sure homes are guest-ready and on-brand before check-in
• Recommend local Charleston favorites — where to eat, shop, and explore
• Serve as the main point of contact for guest inquiries, arrivals, and departures across all channels (text, email, booking platform messaging)
• Monitor daily bookings and inquiries; oversee check-in and check-out procedures
• Conduct in-person unit checks and pre-arrival quality checks between and during stays — verifying cleanliness, staging, and that everything matches listing photos
• Coordinate and oversee property turnovers between guest stays, ensuring units are guest-ready on schedule
• Troubleshoot in-stay issues (maintenance, missing items, access problems) and resolve them quickly, efficiently, and cost-effectively
• Manage guest reviews and listing feedback — respond promptly and professionally, and recommend improvements
• Carry on-call responsibility per the schedule below, offset with a weekday half-day off

Guest-Specific Administration

• Manage the property management system — process payments, adjust reservations, and update rates and fees
• Manage reservations and guest communication through the booking platform
• Keep guest records, special requests, and stay notes organized and accurate
• Track and reconcile guest-related charges (damage deposits, add-ons, late checkout fees)
• Support day-to-day operations, including inventory/supply management, spend tracking, and reporting
• Maintain and update property information, house manuals, and guest-facing guides as things change
• Monitor and respond to inquiries across listing sites in a timely manner

Light Office Admin

• Help track invoices or receipts related to guest services and property upkeep
• Support leadership with occasional general office tasks as needed

Qualifications

• Experience in guest relations, hotel management, hospitality, property management, or a similar customer-facing role
• Solid grasp of hospitality management best practices and vacation rental procedures (bookings, check-in/check-out)
• Outstanding communication and active listening skills, with a genuine solutions-first approach to service
• Strong problem-solving skills and comfort juggling multiple priorities at once
• A sense of ownership, professional presentation, and the ability to lead and motivate a team
• Highly organized with strong attention to detail (this role is often the difference between a 4-star and 5-star review)
• Reliable transportation and a cell phone required — this role is mobile and moves between properties around Charleston throughout the day
• Physically able to move around properties and lift/carry items as needed (linens, supplies, luggage assistance, etc.)
• A calm, solutions-first approach when things go sideways, and a genuine can-do attitude
• Flexibility to work some nights, weekends, and holidays
• Bachelor's degree in Hospitality Management, Tourism, Business Administration, or related field preferred (or equivalent experience)
• Property Manager License, or willingness to obtain one

Schedule

• Monday–Friday, 9:00am–5:00pm core hours
• On-call rotation: every other Saturday, plus every other Sunday overnight (11:00pm–3:00am)
• Additional nights, weekends, and holidays as needed
• On-call weeks are offset with a scheduled weekday half-day off

Compensation & Benefits

$40,000–$45,000/year (roughly $20–$25/hr), depending on experience.

• 3% IRA match
• 2 weeks paid vacation (accrued)
• 5 personal/sick days (accrued)
• Monthly stipend toward the health insurance plan of your choice
• Continuing education support