Facilities Access & Day Porter Assistant

Facility Access & Day Porter Assistant

The Facility Access & Day Porter Assistant will play a key role in ensuring secure and efficient building access in alignment with our Facility Access and Security Procedure. Serving as the first point of contact for all vendors, facilities suppliers, and maintenance personnel, this individual will represent our client with professionalism and attentiveness.

Responsibilities include the care, organization, and upkeep of front main lobby, conference rooms, and common spaces. Assist with inventory for common areas, breakrooms, and copy rooms. This role is responsible for providing access control in accordance with procedures.

Responsibilities:

• Managing flow of the front desk, including greeting, assisting guests, and ensuring client's Facility Access and Security Procedure(s) are followed.
• Assist with facility related tasks including requests from staff via our service desk portal, JIRA as well as general administrative tasks.
• Assist meeting and event coordinator(s) with meeting logistics for client's conference rooms including conference room scheduling, delivery of catering, set up and clean up conference rooms.
• Assist with on-boarding and off-boarding staff and directing guests or vendors to various areas within the facilities.
• Responsible for stocking, organizing, cleaning and maintaining common areas, including regularly scheduled cleaning of refrigerators, coffee machines, microwaves, and appliances.
• Responsible for doing inventory in preparation for ordering supplies and food.
• Receipt and distribution of mail, including packages and inter-office mail, and assisting with shipping items.
• Learn and understand the nature of the business to provide value-added service and enhance vendor relationships.
• This individual will assist with and be a part of the Emergency Response Team.
• Lead efforts in weekly, quarterly, and yearly cleanliness of the breakroom and conference rooms.
• Utilizing Maptician, assist staff with reserving "hotel" desks, as well as the float offices to specific approved staff.
• Flexibility to travel between Bellevue and Everett in a consistent manner to provide additional support or fill-in as needed.
• Other duties as assigned

Key Qualifications and Skills:

• 1-3 years' experience front desk reception experience (high volume is a plus ex: doctors/dentist office)
• Customer service based/ hospitality centered and focused.
• Self-starter mindset with light administrative tasks and room for growth.
• Reliable and dependable: ability to work a wide range of hours 6:30am-5:30pm.
• High school diploma required, with AA preferred. Equivalent experience will be accepted.
• Very good oral and written communication skills.
• Proficient in MS Word, Excel, Outlook, and PowerPoint.
• Knowledge of JIRA service desk, Maptician, and Confluence is a plus.
• Proficient grammatical, editing, and proofreading skills.
• Proficient organizational and prioritization skills.
• Demonstrated skills in attention to detail.
• Ability to problem-solve, prioritize, and be flexible.
• Ability to conduct and present oneself in a professional manner with both internal and external clients and personnel.
• Proven ability to work independently with little or no supervision.
• Ability to recognize needs and exercise good judgment in how and when to take initiative to accomplish tasks.
• Capable of maintaining composure and diplomacy when interacting with various staff.
• The successful candidate will possess a high degree of trust and integrity, communicate openly and display respect and a desire to foster teamwork. Strong communication skills desired.
• Actual position starting level and title will be determined based on assessment of qualifications.