Part-Time Technical Support Representative

Part-Time Technical Support Representative

Service Lane eAdvisor - Troy, MI 48084

About Vehlo

We started Vehlo in 2019 with a simple goal: to be the industry's favorite provider of repair shop technology.

Across every part of the auto repair industry, Vehlo is igniting vehicle service success with software and financial solutions that unlock your potential. Our founder-led products power the entire service lane experience and keep customers coming back with streamlined tools that help you handle communication, workflow automation, touchless payments, valet pickup, and much more. We're out to simplify the customer journey from start to finish and give power back to the people under the hood, making their jobs easier and your shop more profitable —just ask our over 30,000 customers, who generate more than 50M annual repair orders. At Vehlo, our only purpose is your success, and together, we're reaching your goals faster than ever.

Being a Veep comes opportunity: opportunity to make an impact, opportunity for growth, and opportunity for recognition and rewards. This is not a mega-corporation where you wonder what people are doing all day - every Veep is moving the ball forward day in, day out for our customers or for each other.

About This Role

This role is ideal for individuals pursuing a degree in Computer Science, Information Technology, or a related field who are looking to gain hands-on experience in both software quality assurance and technical support.

The Technical Support Specialist plays a dual role—ensuring the quality of new software releases and providing technical assistance to dealership clients using Service Lane eAdvisor. This position offers valuable exposure to the full software development lifecycle and real-world problem-solving in a customer-facing environment.

What You'll Do:

• Perform testing and validation of beta-level software releases
• Execute test plans and document findings, including bugs and defects
• Conduct exploratory testing to identify issues and "break" new software releases
• Provide technical support and troubleshooting for Service Lane eAdvisor dealership clients
• Respond to client requests for assistance via phone using remote desktop tools
• Diagnose and resolve basic hardware and software issues
• Participate in the software development lifecycle
• Gain hands-on experience in software design and quality assurance

Qualifications

Required Skills:

• Experience using and configuring Windows 7, 8, and 10
• Experience installing applications and drivers on Windows systems
• Basic knowledge of wireless networking
• Proficiency with Microsoft Excel and Word
• Strong oral and written communication skills
• Customer service–oriented mindset
• Ability to work 8am to 3pm, or 8am to 4pm, schedule 3 days a week

Preferred Skills:

• Programming or Windows scripting experience
• Experience setting up wireless networks
• Previous help desk or technical support experience

Additional Information:

• Training will be provided
• Starting wage: $15/hour

Note: This job description is intended to outline the general responsibilities and requirements of the role. It is not an exhaustive list of all duties, tasks, or responsibilities that may be required. Responsibilities and priorities may evolve over time, and the company reserves the right to make changes at any time with or without notice.

Vehlo is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Vehlo makes hiring decisions based solely on qualifications, merit, and business needs at the time.