Systems Engineer II

Job TitleThe job title is not provided in the raw HTML.Job DescriptionDesign, build, test, and publish Microsoft Copilot Studio agents, including topics, generative answers, knowledge sources, actions, connectors, and Power Automate flows to solve business problems across operating units. Manage the Copilot Studio environment, including agent lifecycle, publishing channels, authentication, analytics, capacity and Copilot Credits consumption, and licensing, while enforcing responsible AI, DLP, and security standards. Design and develop solutions using Power Apps (canvas and model-driven), Power Automate (cloud and desktop flows), and Dataverse, following ALM best practices with solutions, environment variables, and managed deployments. Administer Power Platform environments, including environment strategy, DLP policies, connectors, security roles, and the Center of Excellence (CoE) Starter Kit; monitor usage, capacity, and maker activity to ensure a secure and well-governed tenant. Integrate Power Platform and Copilot Studio solutions with Microsoft 365, SharePoint, Teams, Dataverse, Azure, and third-party systems using standard and custom connectors and APIs, following defined change control processes. Monitor and manage ticket queues, provide technical support and guidance to makers and end users, and troubleshoot Power Platform and Copilot Studio issues. Create process and technical documentation, solution designs, runbooks, and maker guidance to support clarity, consistency, and efficiency within IT operations. Implement security-first practices by integrating cybersecurity, data protection, and responsible AI considerations into every solution, ensuring agents and apps respect data classification, sensitivity labels, and access controls. Develop a basic understanding of business processes and core business functions; gather and document business requirements; communicate technical concepts to non-technical stakeholders; and apply Power Platform and AI capabilities to solve business problems and support business outcomes.Qualifications3+ years of experience in IT systems engineering or application development. 3+ years of hands-on Microsoft Power Platform experience, including Power Apps, Power Automate, and Dataverse. At least 1 year of recent (within the last 2 years) hands-on Microsoft Copilot Studio experience developing, deploying, and managing agents in a production environment. Experience with Power Platform administration, environment strategy, DLP policies, and ALM (solutions, pipelines, managed/unmanaged deployments). Experience integrating solutions with Microsoft 365, SharePoint, Teams, and Microsoft 365 Copilot. Working knowledge of Power Fx, connectors (standard, premium, and custom), and REST APIs. Demonstrated comfort using AI-assisted tools in a professional context and viewing AI as a standard part of modern workflow. Experience with Microsoft Foundry, Azure OpenAI, AI Builder, or Model Context Protocol (MCP) integrations (preferred). Experience with the Power Platform CoE Starter Kit and Power Platform admin center / PowerShell (preferred). Experience with Power BI report development (preferred). Experience in the insurance or financial services industry (preferred). Ability to promote and work within an Agile methodology, emphasizing flexibility, collaboration, and continuous improvement. Ability to streamline processes using automation and scripting to enhance efficiency and reduce potential for human error. Strong business acumen with the ability to align technical expertise to broader business objectives. Familiarity with cloud computing concepts and leveraging Microsoft 365 and Azure to support and enhance business operations. Demonstrated innovation mindset to drive technological advancements and improve business processes. Ability to design and support scalable systems that meet organizational growth and evolving needs. Strong troubleshooting skills to quickly and effectively resolve issues and maintain smooth operation of IT systems. Conceptual thinking skills. Ability to manage information effectively. Strong sense of personal ownership and accountability. Quality decision-making skills. Composure and flexibility in a dynamic environment.Education Requirement Bachelor's Degree in Computer Science, Information Technology, Information Systems, or a related discipline. Equivalent experience and/or alternative qualifications will be considered. Current Microsoft certifications such as AB-620 (AI Agent Builder Associate), AB-410 (Intelligent Applications Builder Associate), or PL-400/AB-400 (Power Platform Developer) preferred; previously earned PL-200 or PL-600 certifications are also valued.Additional Company DetailsWe do not accept unsolicited resumes from third party recruiting agencies or firms.Additional RequirementsLocation and Travel: Wilmington, DE Urbandale, IA Manassas, VA Scottsdale, AZSponsorship DetailsSponsorship not Offered for this Role