Client Experience Manager
$82k - $85kXBP ASIA
Job Description Service Delivery Manager 1 About the Role: As theService Delivery Manager 1, you will play a pivotal role in ensuring exceptional customer experiences and driving customer satisfaction. You will lead and develop a team of customer service representatives, oversee day-to-day operations, and implement strategies to enhance service delivery and support organizational objectives. Essential Job Responsibilities:
- Serve as the primary point of contact for assigned clients, understanding their service needs, objectives, and expectations.
- Develop and maintain strong relationships with clients, acting as their advocate within the organization and ensuring alignment between client requirements and service delivery capabilities.
- Collaborate with internal teams, including operations, technical support, and project management, to ensure timely and effective delivery of services to clients.
- Monitor service delivery performance against established SLAs, KPIs, and quality standards, identifying areas for improvement and implementing corrective actions as needed.
- Conduct regular service reviews with clients to review performance metrics, address concerns, and identify opportunities for service enhancements.
- Coordinate service delivery activities, including service requests, incident management, change management, and service transitions, ensuring adherence to established processes and procedures.
- Lead and mentor a team of service delivery professionals, providing guidance, support, and training to ensure high performance and professional development.
- Develop and implement service improvement initiatives, process optimizations, and best practices to enhance service delivery efficiency and effectiveness.
- Prepare and present regular reports and updates to senior management and clients, summarizing service delivery performance, achievements, and areas for improvement.
- Stay informed about industry trends, emerging technologies, and best practices in service delivery management, incorporating relevant insights into service delivery strategies and processes.
- Drive continuous improvement culture within the service delivery organization, fostering innovation, collaboration, and accountability among team members.
- Ensure compliance with company policies, procedures, and regulatory requirements related to service delivery operations and client engagements.
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Client Experience Manager in Los Angeles, CA vacancy
$163.2k - $220.8k
...Sonsini, we are committed to providing our clients with both exceptional legal counsel and... ...highly professional, responsive service experience. The Client Service team has a dedicated... ...in how we work. We are seeking a Senior Manager to support the execution of our feedback...SuggestedFull timeImmediate startWorldwide$21.47 - $22.97 per hour
...way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can... ...maintain customer service score goals provided by the District Manager. Responsible for leading front end operations, ensuring front...SuggestedHourly payFull timeLocal areaFlexible hoursNight shiftWeekend workAfternoon shift- ...Song accelerates growth and value for our clients through sustained customer relevance.... ...ideation to execution: growth, product and experience design; technology and experience... ...their customer-centric metricsLead change-management initiatives that drive adoption, ease implementation...SuggestedFull timeContract workLive inWork at officeLocal area
- ...professional communication throughout coordination activities. This position suits organized, service-oriented individuals who can work independently from home, with flexible scheduling and comprehensive onboarding to ensure consistent client experiences. #J-18808-Ljbffr...SuggestedRemote workWork from homeFlexible hours
Destination Careers
Los Angeles, CA4 days ago $26.35 per hour
...Guest Experience Supervisor The Guest Experience Supervisor is responsible for front‑line leadership of the daily operation within the... ...remains very attraction‑floor based. Work alongside operations management to ensure all positions are covered. Motivate and develop team...SuggestedHourly payLocal areaFlexible hoursShift workWeekend workDay shiftAfternoon shiftMerlin Entertainments
West Hollywood, CA1 day ago$26.35 per hour
...What you'll bring to the team Qualifications & Experience GUEST EXPERIENCE SUPERVISOR The Guest Experience Supervisor is responsible for... ...Team, whilst driving operational efficiency. The Supervisor manages the daily operation of their department, and provides example-...Local areaFlexible hoursShift workWeekend workDay shiftAfternoon shiftMerlin
West Hollywood, CA13 hours ago$1,800 per week
...We are seeking a highly organized and service-focused Guest Experience Supervisor to support the delivery of the hospitality program at... ...World Cup 26™. This role will report to the Guest Experience Manager, and will focus on on-site execution, staff supervision, and vendor...On Location Inc
Los Angeles, CA3 days ago$22 - $25 per hour
...welcoming environment. Qualifications include a high school diploma, proficiency in Microsoft Office, and strong communication skills. Employee benefits include health coverage and a 401K plan, along with a competitive pay of $22-$25/hr based on experience. #J-18808-Ljbffr...Work at officeO'Gara Coach Company
Beverly Hills, CA2 days ago- ...Group of Companies in Los Angeles is looking for a Guest Services Manager. This role involves responding to guest requests, overseeing... ...interpersonal skills, proficiency in Microsoft software, and experience in the hospitality industry. The position offers various...
Onni Group of Companies
Los Angeles, CA1 day ago - ...brobstongroup.com - Jobboard is looking for a Customer Experience Coordinator in Los Angeles, California. As the store's lead ambassador... ...while providing exemplary service. Your role includes exceeding client expectations, ensuring team professionalism, and collaborating...
brobstongroup.com - Jobboard
Los Angeles, CA13 hours ago - ...about our company & the role: THE ROLE: Guest Experience Specialists are world-class hospitality experts who are... ...emotional intelligence, which means having the ability to regulate and manage your own emotions and understand the emotions of those around...Full timeImmediate startFlexible hoursShift workNight shiftWeekend work
The Escape Game
Los Angeles, CA3 days ago $70.3k - $78.4k
.... Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.Growth and belonging start here; you'll... ...are seeking An experienced and dynamic Assistant Front Office Manager to lead and supervise the operational activities of our guest...Work experience placementWork at officeLocal areaWeekend workAfternoon shiftLoews Hotels
Los Angeles, CA4 days ago$120k - $160k
...Recruiting. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $120,... ...Experience with AI‑driven or automated CX systems Proven success managing offshore or distributed teams Experience supporting high‑...Rainier Recruiting
Los Angeles, CA2 days ago$26 - $28 per hour
...Customer Experience Supervisor Location: Rodeo Drive store Status: Full Time Compensation: $26.00-$28.00/hr Position Summary... ...in a memorable and authentic way. Working closely with Store Management, the Customer Experience Supervisor supports operational priorities...Full timeSeasonal work- ...Head of Client Experience About the Company Travel company delivering exceptional experiences for travelers, advisors, and partners... ...candidate with a proven track record in leading service operations, managing escalated customer concerns, and a strong analytical ability...Remote work
- Barry’s Bootcamp in West Hollywood is hiring a Client Specialist to enhance client experiences at their fitness studios. The role requires a strong focus on customer service, interpersonal communication, and maintaining a clean environment. Candidates must be flexible with...Full timePart timeFlexible hours
$16.9 per hour
...Job Title Retail Guest Experience Sales Specialist Job Overview Our Retail Guest... ...Relationship Building and Client Follow-Up Consultative Selling and... ...Systems Organizational Skills and Time Management Problem Solving and Goal Orientation...Hourly payFull timePart timeLocal areaFlexible hoursAfternoon shiftBob's Discount Furniture
Lynwood, CA3 days ago- ...Group / The Peninsula Hong Kong is looking for a Guest Relations Manager at The Peninsula Beverly Hills. This role requires exceptional communication skills and the ability to enhance guest experiences through genuine acts of care. The ideal candidate will work alongside...
HSH Group / The Peninsula Hong Kong
Los Angeles, CA2 days ago - ...Job Title Retail Guest Experience Sales Specialist Job Overview Our Retail Guest Experience... ...Active Listening Relationship Building and Client Follow‑Up Consultative Selling and... ...Systems Organizational Skills and Time Management Problem Solving and Goal Orientation Preferred...Hourly payFull timePart timeLocal areaFlexible hoursAfternoon shift
Bob's Discount Furniture
Glendale, CA4 days ago $152k - $177k
...intentionally seek diverse perspectives, experiences, and backgrounds, investing in a culture... ...our core values every day: Integrity, Client Focus, Diverse Perspectives, Long-Term Thinking... ...as the Enterprise Client Relationship Manager at Capital Group.”The Enterprise Client...Full timeTemporary workLocal areaFlexible hours$129.81k - $197.8k
...SummaryThe Marketing & Business Development Manager, Sports, Media & Entertainment Sector,... ...development opportunities, strengthen client relationships, and proactively drive go-... ...business development-first mindset and experience in a legal or professional services environment...Full timeWork at officeRemote workRelocationVisa sponsorshipRelocation package$50k - $65k
A leading remote coordination service company is seeking a Reservations & Guest Support Specialist to provide administrative support related to reservations, scheduling, and guest inquiries. This fully remote role requires strong organizational skills and customer service...Remote workFlexible hoursCareers In Travel | Destination Planners
Los Angeles, CA2 days ago- ...most important people decisions. We help clients build better workplaces, where people... ...Gallagher. Overview As the Client Manager you will ensure delivery of exceptional... ...client service and/or claims management experience -OR- High School degree/GED with 8+ years...Full timeLive outWork at officeLocal areaFlexible hours
Gallagher Benefit Service
Glendale, CA3 days ago - ...most important people decisions. We help clients build better workplaces, where people... ...initiatives and priorities, proactively managing accounts, providing support on more complex... ...client service and/or claims management experience required. Proficiency necessary in...Full timeLive outWork at officeLocal areaFlexible hours
Gallagher Benefit Service
Glendale, CA13 hours ago $140k - $165k
...outsourced accounting services for nonprofit organizations. The Client Service Manager (Manager) ensures exceptional client service and supports... ...values, and the YPTC Way, the Manager creates successful experiences for clients and staff. As an ambassador of YPTC’s culture...Full timeContract workPart timeImmediate start- ...most important people decisions. We help clients build better workplaces, where people... ...make an impactThe Branch Client Service Manager III is accountable for delivering high quality... ...client service and/or claims management experience -OR- High School degree/GED with 10+...Local area
$230k - $280k
...apply our powerful global network of skills and decades of experience to build positive Client outcomes.Who are we looking for? GHD’s municipal... ...lead this next chapter, we are seeking Client Relationship Managers(CRM)-Water who are energized by growth, trusted by clients...Work at officeLocal area3 days per week$158k - $216k
...Angeles market for water and wastewater engineering and consulting services.As a Client Service Manager (CSM), you will step into a well-established business and bring your skills and experience to build on and expand our operations. You will collaborate closely with our...Full timeTemporary workWork at officeRemote workFlexible hoursShift work$131.75k - $178.25k
...professional achievement and career growth. Position OverviewThe Client Service Manager will play a key role in advancing the firm’s commitment to... ...software.Qualifications & Requirements5+ years of experience in related field, preferably in a law firm or professional...Full timeWorldwide$140k - $210k
...technology, manufacturing, and beyond. These clients choose Carollo because we employ some of... ...firm's relationships with client management personnelResponsible for identifying and... ...Professional Engineer15+ years professional experience (exclusive of any advanced degree)...Full timeLocal areaFlexible hours
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Client Experience Manager. Be the first to apply!
Related searches
- client relationship manager Los Angeles, CA
- client executive Los Angeles, CA
- client service manager Los Angeles, CA
- client experience manager Los Angeles, CA
- engagement director Los Angeles, CA
- client manager Los Angeles, CA
- pursuit client manager Los Angeles, CA
- member engagement manager Los Angeles, CA
- client services coordinator Los Angeles, CA
- customer engagement manager Los Angeles, CA