Client Services Manager

IntroductionSince 1973, East West Bank has served as a pathway to success. With over 110 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities, and our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, and high-tech help build sustainable businesses and expand our associates’ potential for career advancement. Headquartered in California, East West Bank (Nasdaq: EWBC) is a top-performing commercial bank with a strong foundation, an enterprising spirit and a commitment to absolute integrity. East West Bank gives people the confidence to reach further.OverviewThe Client Services Manager will drive the expansion for the SoCal Commercial Banking portfolio, with a strategic focus on accelerating deposit growth. The successful candidate must exhibit a strong ownership mentality in managing portfolio health and a highly detail-oriented approach to banking operations. Flawless bilingual fluency in English and Mandarin are required.ResponsibilitiesAssist RMs with the new account openingsAssist RMs with existing account service inquiries and issuesProvide superior client service as related to deposit and business account services, taking ownership of client needs, problems, and requests, following through to ensure timely and accurate resolution.Assist in servicing personal and business deposit accounts, including completion of necessary forms and documentation, verifying accuracy of account openings on Bank’s deposit system.Work with closing team (outside counsel, if applicable) to clear pending items until closing transactionsPerform other duties as assigned.QualificationsExperience: Minimum 5+ years of account services experience.Language Skills: bilingual fluency in English and Mandarin (written and verbal) is mandatory.Strong knowledge of EWB new account opening process, compliance requirements, and commercial account structuresAbility to manage high-volume, time zone difference between US and Asia in a timely mannerStrong customer service contact handling skills.Demonstrated proficiency in basic computer applications, such as Microsoft Office software products.Bachelor’s degree required.Applicants must have legal authorization to work in the United States. We do not offer visa sponsorship at this time. CompensationThe base pay range for this position is USD $71,000.00/Yr. - USD $85,000.00/Yr. Exact offers will be determined based on job-related knowledge, skills, experience, and location.Job SummaryJob ID: 2026-13335Category: Banking Operations/Back OfficePosition Type: Full-Time