Electrical Service Manager

Position: Electrical Service Manager Location: South Easton MA Salary: $100,000-$115,000K/yr - DOE! + Excellent benefits package! Up to a $10K sign on bonus for the right person! Gas card and vehicle reimbursement when limited travel is needed Key Responsibilities Team Management: Supervise, mentor, and lead a team of service technicians, including hiring, training, and conducting performance evaluations to ensure a skilled and motivated workforce. Quality Assurance: Ensure all service work is performed to the highest quality standards, adhering to industry best practices and manufacturer specifications. Customer Relationship Management: Build and maintain strong relationships with commercial clients, addressing their concerns and ensuring satisfaction with the service provided. Safety and Compliance: Promote a culture of safety among team members, ensuring adherence to all safety regulations and protocols, monitoring compliance with relevant laws, codes, and industry standards. Inventory Management: Manage the inventory of parts and supplies needed for service, ensuring adequate stock levels and cost-effectiveness. Service Coordination: Plan, schedule, and dispatch service calls to technicians, ensuring efficient allocation of resources and timely response to client requests. On-Call Management: Manage and implement on-call rotation including ensuring that technicians are prepared for upcoming rotations. Sales: Work with Sales team to gather on-site information, provide feedback on technical questions and coordinate the approach on replacement projects, and maintain consistent growth by selling new maintenance contracts and service accounts. Training and Development: Stay updated with the latest industry trends, technologies, and regulations, providing training opportunities for technicians to enhance their skills and knowledge. Continuous Improvement: Identify opportunities for process improvement and implement initiatives to streamline service operations and enhance customer satisfaction. Requirements In-depth knowledge of commercial electrical systems, equipment, and maintenance practices. Strong leadership and team-building skills, with the ability to motivate and inspire team members. Excellent communication and interpersonal abilities to interact with clients, technicians, and other stakeholders effectively. Strong problem-solving and decision-making capabilities. Proficiency in using Electrical software, scheduling tools, and computer applications. Knowledge of safety regulations, codes, and compliance requirements. Business acumen and a results-oriented mindset to achieve departmental goals and financial targets. Experience 3-5 years Electrical Service Manager experience What We Offer Excellent Medical / Dental / Vision insurance package Vacation / PTO Company paid life insurance Long term/ short term disabliity Great work culture with room for advancement within the Relco and Crete networks 401K Gas card. Vehicle reimbursement #J-18808-Ljbffr