Guest Service Agent
Hersha Hospitality Management
Guest Service Agent
Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.
Your Growth Path
Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager
Your Focus
- Immediately greet guests and offer to assist with their needs.
- Register and assign guests to hotel rooms.
- Establish methods of payment and verify credit.
- Make and confirm reservations.
- Compute bills, collect payments, and make change for guests.
- Transmit and receive messages, using telephones or the PMS system.
- Respond to guest requests in a timely manner.
- Receive and resolve guest complaints, elevating to supervisor if necessary.
- Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
- Perform bookkeeping activities, such as balancing accounts and conducting audits.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Your Background and Skill
- High School diploma or equivalent preferred.
- Previous customer service experience or equivalent training required.
- Knowledge of PMS systems preferred.
HHM Hotels Benefits and Perks
- Competitive wages for full time and part time opportunities
- Medical, Dental and Vision Health Insurance
- Paid Time Off
- 401k Company Match
- Daily Pay
- Free Basic Life Insurance
- 24/7 access to TELUS Health, a confidential work-life resource.
- Travel Discounts
- Commuter Transit and Commuter Parking Benefits
- Employee Assistance and Wellness Program
- Educational/Professional Development
- Referral Bonus Program
Work Environment and Context
- Work schedule varies and may include working on holidays, weekends and alternate shifts.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Source: HHM Hotels
Vacancy posted 4 days ago
Similar jobs that could be interesting for youBased on the Guest Service Agent in Campbell, CA vacancy
- ...Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager Immediately greet guests and offer...SuggestedDaily paidFull timePart timeImmediate startShift work
The Rittenhouse Hotel
San Jose, CA2 days ago $20 - $21.5 per hour
...Hyatt House San Jose, CA Pay: $20–$21.50 per hour The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely...SuggestedHourly payHyatt House San Jose
San Jose, CA5 days ago- ...Job Description Job Description Overview Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator...SuggestedDaily paidFull timePart timeImmediate startShift work
HHM Hotels
Campbell, CA8 days ago - ...Guest Service Representative Schulte Companies is seeking an energetic, experienced, and hands on Guest Service Representative to join our team at the newly renovated Martis Valley Lodge, formerly the Hampton Inn Truckee/Tahoe! Schulte Companies is an organization whose...SuggestedDaily paidImmediate startFlexible hoursShift work
$27 - $29 per hour
...tier as #1 Apartment Operator in the country, based on resident survey scores through the Kingsley Survey program! What is a Guest Services Representative at AVE? Guest Services Representatives are the face of AVE and are responsible for setting a great first...SuggestedHourly payPermanent employmentFull timeTemporary workPart timeRelocationMonday to FridayFlexible hoursAVE by Korman Communities
Santa Clara, CA4 days ago$20 per hour
...Join Our Growing FamilyAt Nothing Bundt Cakes, we refer to our guest services representatives as Joy Creators! A Joy Creator sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You'll get to play party planner by helping...Casual workFlexible hoursAfternoon shiftNothing Bundt Cakes
Los Gatos, CA4 days ago- ...POSITION PURPOSE AND SUMMARY The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. This position is responsible for assisting guests, answering phones, checking guests...Weekly payMinimum wageLocal areaAll shifts
Extended Stay America
San Jose, CA2 days ago - Job Title: Guest Services Agent Location: Domain Hotel Sunnyvale - 1085 E. El Camino Real, Sunnyvale, CA 94087 Job Summary: The Guest Services Agent at the Domain Hotel is the first point of contact for our Guests, setting the tone for their entire stay. The Agent delivers...Part timeLocal areaFlexible hoursAfternoon shift
- At Nothing Bundt Cakes , we refer to our guest services representatives as Joy Creators ! A Joy Creator sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You’ll get to play party planner by helping guests order the right...Casual workFlexible hoursAfternoon shift
$26 per hour
...Social Sunnyvale , we don’t just welcome guests—we create moments, spark connections, and... ...by a legacy of quality, consistency, and service excellence—driven by a passion for... ...About the Role: As our Guest Services Agent , you will be the first point of contact...Hourly payTemporary workWork at officeLocal areaWorldwideShift workNight shiftWeekend workDay shiftAfternoon shiftMillennium Hotels and Resorts
Sunnyvale, CAa month ago- Extended Stay - - Responsibilities: Assist guests and answer phones; Check-in and check-out guests; Process reservations, registrations... ...and departures; Maintain front desk, lobby, and public areas; Upsell ESA services and convert inquiries to reservations Extended Stay
$18.5 per hour
...Employee Assistance Program (EAP) ~ Employee Perks Program offering discounts to major companies Open roles for San Jose: Guest Service Representative (Part-Time) – $18.50/hour Assist guests with check-in, check-out, and payment processing while providing...Weekly payPart timeLocal areaAll shiftsNight shiftESA Management, LLC (Extended Stay America Hotels)
Los Gatos, CA2 days ago- medical insurance, dental insurance, life insurance, vision insurance, paid time off, long term disability, 401(k) The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests...Weekly payMinimum wageFull timeTemporary workLocal areaAll shiftsFlexible hours
- ...Guest Services Representative The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. This position is responsible for assisting guests, answering phones, checking...Weekly payMinimum wagePart timeLocal areaAll shifts
- POSITION PURPOSE AND SUMMARY The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. This position is responsible for assisting guests, answering phones, checking guests...Weekly payMinimum wagePart timeLocal areaAll shifts
$19 - $21 per hour
...The Maple Tree Inn is seeking a warm and approachable individual to join our dynamic team as a part-time Guest Service Representative in Sunnyvale, CA. If you excel in providing efficient and courteous assistance to hotel guests in person and over the phone, this role...Hourly payPart timeLocal areaFlexible hoursShift workNight shiftMaple Tree Inn, Hogan Hospitality
Sunnyvale, CA2 days ago- ...The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of brand contact...Work experience placementLocal areaAfternoon shiftEarly shift
Nothing Bundt Cakes #27
Sunnyvale, CA1 day ago $20 per hour
...Replies within 24 hours At Nothing Bundt Cakes , we refer to our guest services representatives as Joy Creators ! A Joy Creator sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You'll get to play party planner...Hourly payCasual workLocal areaFlexible hoursAfternoon shiftNothing Bundt Cakes
Sunnyvale, CA2 days ago- ...Job Description Job Description Overview Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales...Immediate startShift work
HHM Hotels
Sunnyvale, CA8 days ago - ...Job Description Job Description At Nothing Bundt Cakes , we refer to our guest services representatives as Joy Creators ! A Joy Creator sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You’ll get to play party...Casual workFlexible hoursAfternoon shift
Nothing Bundt Cakes #27
Sunnyvale, CA28 days ago - ...join our team. The Concierge is responsible for greeting guests, residents, and employees, managing both external and internal... ...education degree (GED) preferred. One to three years customer service experience and/or training; or equivalent combination of...Full timePart timeFlexible hoursShift work
Marbella San Jose
San Jose, CA4 days ago $18.54 per hour
...discounts to major companies Open roles for San Jose: Night Guest Laundry Attendant (Part-Time) - $18.54/hour The typical shift... ...for cleanliness and maintenance. We're also hiring Guest Service Representatives (Part-Time) at $18.50/hour and Housekeepers (Part...Weekly payPart timeLocal areaImmediate startShift workNight shiftESA Management, LLC (Extended Stay America Hotels)
San Jose, CA2 days ago$19 - $24 per hour
...you would have: Prior housekeeping experience (preferred) Desire to work in an environment where you interact with & provide service to our Residents daily Availability that may include evenings & some weekends What's in it for you? At HumanGood, we’re driven...Hourly payDaily paidPart timeShift workAfternoon shiftThe Terraces at Los Altos - a HumanGood community
San Jose, CA19 days ago$19.5 - $19.75 per hour
...Guest Service Representative The Guest Service Representative (GSR) is the primary point of contact for guests and is responsible for creating an excellent service experience for our customers by representing the brand positively, providing prompt service and quality...Hourly payFlexible hours- This is a 1700 square foot house but there's only one bedroom that needs to be cleaned (you don't have to mess with the other two) and the rest of the house, of course. We have 2 dogs and a cat. They're all super friendly. One of the dogs is big and one of the other ...
Care
San Jose, CA1 day ago $18 - $18.5 per hour
...supporting hotel operations, identifying maintenance concerns, and contributing to an exceptional stay for every guest through attention to detail and a commitment to service excellence. Support the guest experience behind the scenes as a Houseperson. In this role, you will help...Hourly payShift workPeachtree Hospitality Management
San Jose, CA5 days ago- ...HousekeeperVasona Creek Healthcare is seeking a dedicated and detail-oriented Housekeeper to join our environmental services team. In this role, you will play a vital part in maintaining a clean, safe, and welcoming environment for our residents, patients, and staff....Immediate startShift workAfternoon shiftWeekday work
PACS Inc
Los Gatos, CA5 days ago $18.7 - $19.5 per hour
...BONUS! Are you organized and proactive? Do you have an eye for detail? Facility Housekeepers set the stage for U-Haul’s exceptional service by keeping the U-Haul facility clean and inviting. Start your career at U-Haul and join an exceptional, supportive team. U-Haul...Hourly payStart working todayLocal areaU-Haul
Santa Clara, CA4 days ago$22.15 - $24.93 per hour
...Qualifications: Qualified applicants will preferably possess prior housekeeping experience in Hospitality, Healthcare, Environmental Services or Senior Living Environment Must be available to work weekends and holidays as needed Must possess a valid and current...Part timeWeekend workVi Living
Campbell, CA4 days ago$500 per month
...procedures. Server Responsibilities Greet residents and guests at each table with a smile to serve beverages, cereals, and/or... ...procedures for tables and chairs as outlined in the Food Service Guidelines. Vacuum carpets, etc. Complete side work – fill sugar...Full timePart timeAtria Senior Living
Santa Clara, CA2 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Guest Service Agent. Be the first to apply!
Related searches