Seasonal Merchandise Associate

Job Description

Location: New York Aquarium
Department: Merchandise Services
Position Title: Sales Associate
Employment Type: Temporary
Status: Non-Exempt
Pay Rate: $17/hour
Reports To: Manager and/or Supervisor

Schedule:
• Must be available to work weekends and holidays; weekday hours are also available.
• Schedule varies based on weather and attendance and is subject to change during spring and summer.

Position Summary
As a Merchandise Sales Associate at the New York Aquarium, you will play a key role in preparing, promoting, and selling Wildlife Conservation Society (WCS) store products. Your contributions will ensure that guests have a safe, fun, and educational experience while exploring the Aquarium.

Key Responsibilities
Sales:
• Drive sales by showcasing product knowledge and leveraging cross- and upselling opportunities.
Guest Service:
• Deliver exceptional guest service by maintaining knowledge of park exhibits and amenities.
• Answer guest inquiries and create a positive, educational experience.
Operations:
• Maintain a clean and organized workspace.
• Process payments accurately using the point-of-sale (POS) system while adhering to WCS cash handling and inventory policies.
• Restock shelves and assist with inventory control procedures.
• Support team operations by completing additional tasks as assigned.
• Safely handle and move items weighing up to 35 pounds (e.g., supplies).
• Remain at designated posts for extended periods in various weather conditions to ensure smooth operations.

Perks of Working with Us
• Free Park Access: Enjoy complimentary entry to all 5 WCS parks and engage with diverse wildlife.
• Guest Benefits: Receive 5 complimentary guest park tickets and one complimentary parking pass (after 45 days of employment).
• Uniforms: Company-provided uniforms.
• Discounts: Save on park merchandise, food, memberships, and enjoy a complimentary daily meal.
• Professional Development: Access online learning resources and tuition discounts through Monroe College.
• Earned Paid Sick Time: Eligible after meeting required hours.
• Employee Assistance Program: Support for personal and professional well-being.
• Free Banking: Exclusive employee banking perks.

Qualification Requirements

Qualifications
• Must be at least 16 years old.
• Prior cash handling experience is preferred.
• Customer service-oriented with a friendly, proactive, and outgoing demeanor.
• Basic skills in verbal and written communication, computer use, mathematics, and multitasking.
• Dependable and reliable, with a strong ability to work efficiently in a fast-paced environment.

Location:
New York Aquarium (Brooklyn)

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