ServiceNow Architect

JOB TITLE: ServiceNow CMDB, CSDM & ITAM Solution Architect

LOCATION: San Jose, CA (Onsite)

JOB TYPE: Contract

EXPERIENCE: 8+ Years

We are seeking an experienced ServiceNow CMDB, CSDM & ITAM Solution Architect to lead the architecture, implementation, and governance of ServiceNow across ITSM, ITOM, and ITAM environments. The ideal candidate will have strong hands-on experience with CMDB, CSDM, Discovery, Service Mapping, IRE, Hardware Asset Management (HAM), Software Asset Management (SAM), integrations, ServiceNow scripting, and platform governance.

RESPONSIBILITIES:

• Design and govern ServiceNow architecture across ITSM, ITOM, and ITAM.
• Define scalable architecture, implementation standards, and best practices.
• Design enterprise CMDB architecture, data models, CI classes, and CI relationships.
• Lead CSDM implementation and adoption.
• Establish CMDB data quality, reconciliation, normalization, and lifecycle governance.
• Configure and optimize Discovery, Service Mapping, IRE, and CMDB capabilities.
• Define application, service, and infrastructure modeling strategies.
• Lead end-to-end Hardware Asset Management implementations.
• Design asset lifecycle processes covering procurement, deployment, inventory, refresh, retirement, and disposal.
• Lead Software Asset Management initiatives including software discovery, entitlements, licensing, compliance, normalization, and reclamation.
• Develop and troubleshoot Business Rules, Script Includes, Flow Designer, integrations, and automation.
• Design integrations between ServiceNow and enterprise/third-party systems.
• Support ServiceNow upgrades, enhancements, and continuous improvement.
• Work directly with clients, business stakeholders, and IT leadership.
• Lead architecture workshops, solution reviews, and governance discussions.
• Mentor developers, administrators, and implementation teams.
• Provide technical leadership through planning, implementation, and go-live.

REQUIRED SKILLS:

• 8+ years of ServiceNow experience.
• Strong ServiceNow Solution Architecture experience.
• Strong expertise in CMDB and CSDM.
• Hands-on experience with Discovery and Service Mapping.
• Experience with IRE and CMDB data modeling.
• Strong understanding of CI relationships, service models, and application models.
• Hands-on HAM and SAM experience.
• Strong ITSM and ITOM experience.
• Strong ServiceNow scripting and JavaScript experience.
• Experience with Business Rules, Script Includes, and Flow Designer.
• Experience designing and supporting ServiceNow integrations.
• Strong data quality and governance experience.
• Excellent client-facing communication and stakeholder management skills.
• Strong technical leadership experience.
• Enterprise-scale ServiceNow implementation experience.

PREFERRED SKILLS:

• ServiceNow Certified Technical Architect (CTA)
• CIS - Discovery
• CIS - Hardware Asset Management
• CIS - Software Asset Management
• ServiceNow Certified Application Developer
• ServiceNow Data Foundations (CMDB & CSDM)
• ServiceNow Certified System Administrator

NICE TO HAVE:

• Enterprise ServiceNow transformation experience.
• Experience with complex CMDB environments.
• Experience with ServiceNow platform governance.
• Experience working with large enterprise clients.

WORK REQUIREMENTS: San Jose, CA - Onsite Contract position 8+ years of ServiceNow experience required

For applications and inquiries, contact:View email address on us.fitly.work