Support Specialist I - Payroll

Summary of Job Responsibilities This administrative position works and completes a variety of assignments that support day-to-day work of the Payroll team in the Benefit Services Division. Responsibilities include but are not limited to data entry, verifying and compiling information, record keeping, and benefit processing to support the team. IDEAL CANDIDATE STATMENT Our ideal candidate is a team player who is detail oriented, and shows initiative. We are looking for a professional that is creative, flexible, and comfortable with changing directions when a new project interrupts the normal day-to-day workflow. If you are an organized, self-starter who has the ability to multi-task on a daily basis, this is a great fit. Essential Duties and Responsibilities Employees are held accountable for all duties of the job. Individuals must be able to perform these duties with or without reasonable accommodations. * Responsible for data entry input, information retrieval, written correspondence and mailings * Researches and compiles account information, reports, files, and benefit applications * Reviews submitted forms and documents. Including, applications, powers of attorney and other legal documents, and benefits paperwork for accuracy and completeness. * Responsible for processing items in work queues; resolves issues according to established procedures * Communicates with retirees and other stakeholders submitting documentation when clarification or follow-up is necessary * Interacts with membership at front desk, responds to questions, and/or refers questions or issues to appropriate staff or department * Coordinates meeting schedules and conference rooms * Prepares reports, and presents information in a meaningful and logical manner * Contributes to development of department through projects and initiatives * Applies a general knowledge of principles, procedures and practices related to the assigned area * Understands and documents established standard operating procedures * Participates in training and educational opportunities for ongoing professional development * Maintains regular and prompt attendance in the workplace * Carries out other duties as assigned Job Qualifications * A combination of education and experience equivalent to 1-2 years of administrative, benefits, financial, customer service, and/or office experience * Detail oriented, analytical and organized with effective time management and problem solving skills * Effective interpersonal, oral and written communication skills with knowledge of proper English usage, spelling, grammar and punctuation * Demonstrated ability to maintain confidentiality and handle sensitive information and situations appropriately * Ability to prioritize work with moderate direction and oversight * Ability to work independently and within a team environment * Proficiency with Microsoft Office software including SharePoint Working Conditions The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. * Standard office environment with frequent telephone communication, computer operation, and other office productivity machinery, such as a copy and printer machine. * Occasional moving and positioning supplies in excess of 20 pounds * All employees are expected to present themselves in a professional manner in alignment with the financial services industry * Ability to sit for prolonged periods of time * Ability to operate standard PC equipment * Ability to manage frequent deadlines and tight schedules Hybrid Work Option * Opportunity to work from home up to two days per week. Eligibility dependent upon factors detailed in PERA's Work from Home Policy.