Receptionist - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Licensing paid by agency
• 401(k)
• Bonus based on performance
• Competitive salary
• Dental insurance
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

ABOUT OUR AGENCY:
Our agency opened in July 2000 and has grown to a team of nine across two office locations. Before becoming an agent, I worked with State Farm in the claims department, which gave me valuable insight into how important the right coverage and guidance can be for customers when they need it most.

I’m a graduate of the University of Maryland and take pride in staying connected with the communities we serve. Our team is actively involved in a variety of local initiatives, including the annual Torch Run, Shop with a Cop, food bank support, local high school sporting events, and community golf tournaments. Giving back is an important part of our agency’s mission.

We offer health, vision, and dental benefits, a 401(k), PTO and paid holidays, free snacks and coffee in the office, and a strong focus on both personal and professional development.

Our motto is “friendly but professional.” The culture in our office is laid back, positive, and close-knit. We enjoy working together and supporting each other’s success. We’re looking for someone with great personality and energy—someone who is friendly, professional, and enjoys being part of a team that values strong relationships and great service.

ROLE DESCRIPTION:
Jane Staples - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member.

Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team.

 
RESPONSIBILITIES:  

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

QUALIFICATIONS:  

• Previous experience in a receptionist or customer service role.
• Great phone presence and personality.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.