Clinic Operations Manager III

Summary

• JOB SUMMARY/PURPOSE

  • Responsible for all aspects of the daily operation of assigned facilities including staff supervision, monitoring patient flow, budgeting and acting as a liaison with patients, providers, hospital departments and administration. Position will be classified as a level I, II, or III Manager based on scope of responsibility, to include number of service lines, communities, clinics, and FTEs.

• DEPARTMENT DESCRIPTION

  • The Primary Care teams at Samaritan Health Services offer complete health care for all family members from newborns to seniors through their pediatric, family medicine and internal medicine providers. They encourage and offer preventive care, including annual exams, health screenings and counseling regarding health and lifestyle.

• EXPERIENCE/EDUCATION/QUALIFICATIONS

  • Associate's degree or equivalent experience required.

  • Two (2) years business process experience required, preferably in healthcare.

  • Three (3) years leadership experience required.

  • If responsible for a leadership development project, one (1) year experience as an SHS Clinic Operations Manager II required.

  • If the incumbent holds a clinical credential (e.g., Certified/Registered Medical Assistant, LPN, RN) and is expected to provide back-office coverage, then Healthcare Provider Level BLS is required within 90 days of hire.​​​​​​​

• KNOWLEDGE/SKILLS/ABILITIES

  • Leadership - Inspires, motivates, and guides others toward accomplishing goals. Achieves desired results through effective people management.

  • Conflict resolution - Influences others to build consensus and gain cooperation. Proactively resolves conflicts in a positive and constructive manner.

  • Critical thinking – Identifies complex problems. Involves key parties, gathers pertinent data and considers various options in decision making process. Develops, evaluates and implements effective solutions.

  • Communication and team building – Leads effectively with excellent verbal and written communication. Delegates and initiates/manages cross-functional teams and multi-disciplinary projects.

• PHYSICAL DEMANDS

  • Rarely (1 - 10% of the time)	Occasionally (11 - 33% of the time)	Frequently (34 - 66% of the time)	Continually (67 – 100% of the time)
    CLIMB – LADDER LIFT (Floor to Waist: 0"-36") 20-40 Lbs SQUAT Static (hold >30 sec)	STAND WALK – LEVEL SURFACE WALK – INCLINE CLIMB – STAIRS BEND FORWARD at waist SQUAT Repetitive ROTATE TRUNK Standing PUSH (40-60 pounds force) PULL (40 - 60 pounds force)	SIT ROTATE TRUNK Sitting REACH – Forward REACH - Upward FINGER DEXTERITY GRASP Hand/Fist PINCH Fingers MANUAL DEXTERITY Hands/wrists	LIFT (Floor to Waist: 0"-36") 0-20 Lbs LIFT (Waist to Eye: up to 54") 0 - 20 Lbs LIFT (Knee to chest: 24"-54") 0 - 20 Lbs LIFT (Overhead: 54" and above) 0 - 20 Lbs CARRY 2-handed, 0 - 20 pounds CARRY 1-handed, 0 - 20 pound s